Guest Services Associate I

2 weeks ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

Número de Empleo

Categoría de Empleo Rooms & Guest Services Operations

Ubicación W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VER EN MAPA

Horario Full-Time



¿Ubicación remota? N



¿Reubicación? N

Tipo de Posición Non-Management

Descripción del Trabajo


Procesar todos los registros de ingreso y salida de los huéspedes, así como también la asignación de las habitaciones y las solicitudes de cambio de habitación y retraso en el horario para dejar la habitación.

Obtener los pagos; activar o entregar llaves nuevas de las habitaciones.

Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan.

Verificar o reajustar la facturación para los huéspedes. Comunicarse con el personal adecuado cuando haya huéspedes esperando una habitación disponible. Informar a los huéspedes sobre cualquier mensaje que hayan recibido. Borrar las partidas de los huéspedes del sistema informático.

Coordinar con el Departamento de Limpieza a fin de hacer un seguimiento del estado de las habitaciones y de las inquietudes de los huéspedes.

Archivar el papeleo o la documentación de los huéspedes. Manejar la terminal de central telefónica.

Preparar y comprobar los informes diarios, las listas de imprevistos y los informes de autorización de las tarjetas de crédito.

Brindar indicaciones e información a los huéspedes sobre la manera de llegar a destinos.

Atender, registrar y procesar todas las llamadas, las solicitudes, las preguntas o las inquietudes de los huéspedes; hacer un seguimiento a fin de asegurar que se hayan solucionado satisfactoriamente.

Solicitar un medio de transporte para los huéspedes o visitantes. Computar y asegurar la caja al comenzar y finalizar el turno.

Cobrar los cheques de los huéspedes, procesar todos los medios de pago, comprobantes, desembolsos y gastos, además de proporcionar cambio.

Notificar a Seguridad cualquier denuncia de robo presentada.

  • Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
La misión de W Hotels es despertar la curiosidad y expandir mundos. Somos un lugar para disfrutar de la vida. Estamos aquí para abrir puertas y mentes. Constantemente nos dejamos inspirar por nuevas caras y nuevas experiências.

Nuestro núcleo es un espíritu armonioso y listo para todo, que nos ha hecho famosos por reinventar las normas del lujo en todo el mundo.

El servicio Whatever/Whenever es nuestra cultura y la filosofía de servicio que hace realidad las pasiones de los huéspedes.

Si eres original, innovador y siempre miras hacia las posibilidades que te brinda el futuro, te damos la bienvenida a W Hotels.

Al unirte a W Hotels, te unes a una cartera de marcas con Marriott International.

Estarás donde puedes llevar a cabo tu mejor trabajo,

comenzarás a cumplir tu propósito,

formarás parte de un increíble equipo mundial y

te convertirás en tu mejor versión.

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