Virtual Relationship Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Full time
Virtual Relationship Manager
  • EmiratizationFull timeDivision: Corporate and Commercial Banking GroupJoin the UAE's largest bank and one of the world's largest and safest financial institutions.
Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation.
We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.

To manage and grow a portfolio of profitable borrowing and non-borrowing customer base in defined geographical markets in pursuit of specific sales, service, growth, and opportunity targets.

Meet and exceed monthly target objectives across portfolio growth and revenueFocus on activation and management of dormant/inactive customersTo be abreast with all policies, products, and processes to ensure superior client on boarding experienceTo proactively participate in Learning, Development, and training programmes of the bank to be effective sales personnelEnsure strict adherence to all KYC, Compliance policies and other processes as stipulatedManage portfolio of assigned customers comprising of customers primarily non borrowing customersAchieve monthly& annual KPI objectives (Portfolio, Revenue, X-sell, and Activations)


Cross sell bank products (New accounts, Assets, Trade, FX and Bancassurance) to increase product penetration across customer portfolioRefer and upgrade customers to other units within the segment viz.

Sales & Coverage RMEnsure penetration in the market through focus on New to Bank referrals from existing customersMaintain Daily Sales Reports on business performance for reviewCustomersBe commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experienceEnsure timely updating of KYC and conduct due diligenceEnsure thorough knowledge of all products, policies, and processes in order to achieve superior client on boarding experienceEffectively manage current account excess and account conduct managementTo ensure no mis selling to customers by offering products/services transparently as per customer requirementsUnderstand and resolve/escalate customer redresses to ensure timely resolutionLearning & Growth:
Participate in the assigned People Development and Learning & Development programmes.

Take accountability for own development by active enrolment and participation with close coordination with respective Unit ManagerTo ensure participation in assigned training, Learning & Development programmesAwareness to competition offerings and offer suggestions to line manager to improve product/ processesInternal Processes:
Ensure strict adherence of prescribed Sales & Compliance processes as per Bank's policies.

Adherence to governance & controls to proactively identify, manage and minimize/mitigate potential lossesAdhere to agreed SOPs across applicable areasAdherence to all prescribed internal processes to ensure satisfactory Audit RatingsFRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY:
Propose and recommend decisions as per the approved authorization matrix.
Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.

#LI-MM2QUALIFICATIONS & EXPERIENCE:


Bachelor's Degree in Business Administration, Finance, Banking, or a related major field of study is preferred3 years' relevant experience in the Corporate, Commercial or Business Banking in similar positions of managing customer base in the identified target segment.

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