Club Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Lals Group Full time

Qualification and experience:

  • Possess good leadership qualities by having strong motivational, communication, team building and training skills.
  • Selfmotivated and have strong sales skills which includes the ability to close deals.
  • Solid comprehensive knowledge of all facility operational, sales, and management systems.
  • Proficient in the use of all software programs that are utilized by the Company and specifically at the facility.
  • People management experience.
  • Academic management qualifications or management and leadership course equivalent.
  • Proven performance track record.
  • Current CPR certification.

Job Duties and Responsibilities:

  • Operational Duties_
  • Manage all aspects of facility operations.
  • Provide and maintain the highest level of customer service in a highvolume gym and retail environment through own personal actions and employees.
  • Provide effective decisionmaking regarding customer issues.
  • Initiate and lead planning and promoting special events for the gym monthly.
  • Schedule and lead weekly department meetings which includes customer service/sales department leader, fitness group and personal training department leader, childcare assistant (if applicable) and maintenance supervisor.
  • Inspect facility for cleanliness using the gym daily walkthrough list daily.
  • Interface with retail vendors and service contractors as needed.
  • Assure fitness programs and protocols are adhered to all the times by all employees in fitness department.
  • Actively drive activities of fitness team via department leader or by him/herself in absence of any, on daily basis leading up to high customer satisfaction.
  • Assure required licenses and club documentation is regularly updated as required by landlord and relevant authorities.
  • Assure sales and front house employees are delivering high level of customer service and follow company protocols always.
Sales Duties

  • Plan, execute and oversees lead generation activities and strategies for membership sales team through Companysponsored (walkins and TI's) and employee sponsored (outreach and promotions).
  • Monitor daily sales activities.
  • Motivate membership sales staff and monitor their production levels by using the established protocols and sales systems.
  • Plan and execute daily team meetings with membership sales and fitness team.
  • Plan and execute weekly 1on1 meeting with all members of the team.
  • Complete midmonth and month end performance reviews with all team members.
  • Assure maintaining the company protocol for sales tours, price presentation, personal training, and group fitness classes.
  • Establish corporate client relationships.
  • Organize marketing activities inside and outside the club premises aimed to reach out to community members and maintain relationship with customers.
  • Plan, organize and oversee monthly inclub events aimed to increase customer engagement and retention.
Management Duties

  • Properly delegate, monitor and evaluate specifically assigned responsibilities of all team members.
  • Ensure that all staff is adhering to staff uniform policy always including uniform when on duty.
  • Manage employee performance against targets and KPIs.
  • Conduct employee evaluation once per month for all staff.
  • Propose and coordinate all necessary disciplinary actions with HR involving all employees.
  • Responsible for monitoring all incident reports filed at gym involving members and staff.
  • Administers the Company's policies and procedures.
  • Coordinate coverage of all shifts with appropriate departments heads.
  • Source, interview and hire employees as per budgeted and approved structure and company policy.
  • Deliver employee training for their job duties and job roles periodically at least once per month in team environment.
  • Constantly encourage and lead the development of fitness programs and protocols for the betterment and improvement of the same via Fitness Manager, Head Coach, Fitness Team members.
  • Organize and deliver monthly club meeting and periodical events for employees to celebrate success, announce corporate news and share information related to the company and employees.

Salary:
AED8, AED10,000.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • How many years of Club Manager experience do you have?

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