Customer Product Owner

2 weeks ago

Dubai, Dubai, United Arab Emirates Builder - What would you Build? Full time

About us
Innovation is fuelled by the power of possibilities.

A few years ago, it was virtually impossible to innovate because building software needed a degree, it was simply too expensive, too complex, too risky and ultimately too inefficient.

That's why only 16% of projects were ever done on budget and 78% failed.

We're changing that.

We're flipping software development on its head and kicking out the notion that you need to be an expert or do boot camps to learn how to make your app.

's platform lets you order the perfect software app for whatever problem you're trying to solve.

Our AI powered assembly line brings together Lego-like reusable features and experts from around the world to bring world-class ideas to life - ANYONE's world-class ideas.


Building software needs to be like ordering pizza - pick what you want, get recommendations for the features you need and simply wait till it's cooked and ready for you.

Our human-assisted AI platform helps anyone build, run & scale tailor-made software.

Everyone from the bakery in Riyadh and nursery in London, to large fortune 100 companies like the BBC or Pepsi.


Life at Builder
It's a place where everything moves at lightning pace and most definitely not for the faint hearted.

We celebrate diversity, push everyone to do more with less and yet provide a culture that allows everyone to experiment, push boundaries and learn by doing.

Every Builder runs to our core value system of HEARTT (Heart, Entrepreneurship, Accountability, Respect, Trust & Transparency) and we're always looking for team players, with a point of view, a sense of humility and a let's-get-stuff-done attitude.


Our scale up is at the intersection of a quirky startup where designers and machine learning specialists work on problems together to savvy commercial teams working with finance folks to invent new business models.

#WhatWouldYouBuild

About the Role


A Productologist is part of the Delivery team, who is responsible for making the customer's dream and vision a software reality.

A Productologist works as the customers product manager and ensures they understand the customer vision as well as providing excellent customer experience.

A Productologist will educate, guide and advise in the development of the customer's app.

The Productologist will work closely with our Ninjas (our project execution team) and Senseis (technical architects) in developing the customer's product.

A Productologist is able to plan, track and implement all project deliverables.

They are comfortable in taking customers through the journey of app development, liaising with the customer about their responsibilities in decision making and changes to the requirements.

How?

It all begins with our Spec Call. A Productologist is responsible for leading the Spec Call with our customer.

A Spec Call is where we look to translate the customer's vision into a detailed proposal which we call our Buildcard.

The goal is to capture 80-90% of an understanding of the app (or software) the customer is looking to create, the related features needed for the app and the sub-feature details.

The outcome we look for with a Spec Call is to convert the potential customer into a paying customer.

As a Productologist you will scope, plan, implement, and track specific short-term deliverables up to the design phase.

Capturing user flows, working with designers and laying out highly detailed product requirements, strategising the customer's product roadmap and collaborating with the execution team to ensure the customer gets the product they asked for at the start of the journey and delivered into their hands by the end.

You will be responsible for

  • Analyzing the structure of a business, understanding its goals, and advising technical and nontechnical stakeholders on how to achieve those goals through technology.
  • Being an expert and evangelist for the platform, and in how to deploy our capabilities to maximise customer success.
  • Collaborating with the Customer, Sales Team, Designer and Execution Team to create the product roadmap, and set release scope and objectives.
  • Creating product documentation, user flows, and rough wireframes, and working with designers to refine the customer experience into a polished, shippable product.
  • Communicating, translating, and simplifying business requirements to ensure buyin from all stakeholders
  • Working with the Technical team to ensure that they understand what the customer wants to achieve, all the way through to detailed specifications.
  • Clarifying, identifying, and tracking requirements and issues, removing barriers, resolving project issues and escalating to immediate manager where required.
  • Managing project scope by assessing requirements changes, determining and conveying impact on time and risk.
  • Identifying delivery process improvements and sharing with team members and leadership to drive continuous improvement

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