IT Support Coordinator Jobs in Dubai

2 weeks ago


Dubai, Dubai, United Arab Emirates dnatatravel Full time


IT Support Coordinator Jobs in Dubai | dnatatravel Careers

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Job Responsibilities:
  • Provide 1st level support for dnata Travel applications
  • Analyse the service incidents (app. support) received directly from end users & incidents raised by technical vendors which are categorized as functional
  • Ensure service incidents are resolved within SLA, providing continuous updates to business users on status
  • Guide business users on adhering to Standard Operating Procedures & Business Processes on systems
Job Requirements:
  • Degree or Honours (12+3 or equivalent)
  • Additional qualification in IT / Computer Science or ITIL or Service Management is an advantage, but not mandatory
  • Minimum 3 years' experience of which at least 2 years in a Service Desk role
  • Demonstrated problem solving & process improvement experience


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