Service Delivery Manager Principal

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Simcorp Full time
Who we are


For over 50 years, we have been working closely together with investment and asset managers to become the world's leading provider of integrated investment management solutions.

We are 2,300+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work.

We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

While aiming to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make.

Acting responsibly is not optional. It is essential.

Why this role is important to us

  • SimCorp provides IT solutions and services to investment management organizations around the globe. Our fronttoback solution, SimCorp Dimension, is marketleading and used by over 200 buyside institutions to manage their assets.
  • The Service Delivery Manager Principal position is in our EMEA Professional Services unit. You will join the Service Delivery Management team with international, highly skilled specialists who orchestrate key service engagements and act as the central operational point of contact for our largest clients. The team ensures that our clients realize the maximum outcome from SimCorp's services alongside a holistic and consistent user experience.
  • Service Delivery Managers create longterm value for the client and loyalty towards SimCorp through effective relationship building. As trusted advisors, they are accountable for exceeding client expectations, ensuring delivery excellence and achieving profitable services growth.
What you will be responsible for

  • Managing large service engagements according to SimCorp's Global Service Delivery Management standards
  • Acting as the central point of contact in daily operations
  • Ensuring that clients realize the maximum outcome from SimCorp's services
  • Building and maintaining a longterm trusted advisor relationship
  • Achieving a holistic and consistent client experience through orchestrated delivery
  • Owning service governance, escalations, reporting, and change management
  • Contributing to monitor, track, and control the financial key ratios of the service engagements
  • Ensuring smooth transitions between the different stages of the service lifecycle (presales, onboarding, operations)
  • Coordinating tasks and activities with key internal stakeholders (Regional Services, Global Support, Client Experience and Product Division)
  • Contributing to lead generation and supporting adoption initiatives
What we value

  • Most important is that you can see yourself contributing and thriving in the position described above. We would expect you to be proficient in several of the following and be able to upskill to a high standard for the remainder.
  • Work experience as a Service Delivery Manager or Service Delivery Consultant, for example in the software, financial services, or IT services industry
  • Work experience in a clientfacing role
  • Very good verbal and written communication skills and the ability to communicate up to Clevel executives
  • Pronounced interest in technology and technologyenabled services
  • Readiness to adopt technical, operational, or management skills and competencies as required
  • Solid understanding of financial key ratios and forecasting
  • Great interpersonal skills and assertiveness
  • Very good networking, communication, and coordination skills
  • Fluency in English

Benefits:

An attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more.

Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance and opportunities for professional development:

there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.

Visit our career pages to learn more about working at SimCorp:

Next steps

We are eager to continually improve our talent acquisition process and make everyone's experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

LI-Hybrid

  • Service Delivery manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates NES Fircroft Full time

    Service Delivery manager for an oil Field Services Company based in UAEWe are looking for an experiencedService Delivery Manager who have extensive experience in onshore/Offshore drilling equipment Services Delivery for anField Services Company based in Abu Dhabi UAE Successful candidate will beBachelor Degree with minimum of Fifteen (15) years' experience...

  • Service Delivery manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Recruitment and Outsourcing Services Full time

    Understanding the business outcomes required from Customer servicesAssisting the Sales Team in establishing Service Agreements and Support PlansWorking as a member of a team that provides focused customer service.Taking the initiative to continually develop local site knowledge, technical expertise and professional skills.Manager/Client Service Management in...

  • Service Delivery Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Adecco Full time

    Service Delivery ManagerWe are currently recruiting for Service Delivery Manager role for our client in UAE.Client: Confidential - BankLocation: Abu Dhabi, UAEJob type: Contract - 6 Months, ExtendableJob Designation: Service Delivery ManagerNotice Period: Days ONLYKnowledge & Experience: Over all 13+ years of experience in agile working methodologies with 8+...

  • Service Delivery manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Recruitment And Outsourcing Services Full time

    Understanding the business outcomes required from Customer servicesAssisting the Sales Team in establishing Service Agreements and Support PlansWorking as a member of a team that provides focused customer service.Taking the initiative to continually develop local site knowledge, technical expertise and professional skills.Manager/Client Service Management in...

  • Delivery Driver

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Swift Delivery Services LLC Full time

    Swift Delivery ServiceHiring for NOONAre you a skilled driver with your own sedan car, SUV, or minivan? Do you have a valid visa and a clean driving record? If so, we want you to join our team at Swift Delivery ServicesPosition: Delivery Driver (With Own Vehicle)Location: Dubai, UAE (Abu Dhabi residents preferred)Responsibilities: Efficiently deliver...

  • 005 Service Delivery Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Emircom Full time

    Job BriefA dedicated and dynamic Service Delivery Manager to ensure the efficient delivery of our services to clients. The Service Delivery Manager will play a critical role in building strong client relationships, overseeing service operations, and optimizing service delivery processes.RequirementsITIL ManagementDeep understating on Data Center ICT Systems,...

  • Service Delivery Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Great Business Machine Full time

    Solid Service Delivery Manager experience, with a customer-centric focus. (at least 5 years in SDM role)- ITIL certs and hands-on.- Energetic with communication skills and conflict management.Salary: AED18, AED21,000.00 per month

  • Service Delivery Director

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates CLYMB Abu Dhabi Full time

    As the IT Service Delivery Director, you will be responsible to oversee and manage the delivery of IT services within our organization. The successful candidate will be responsible for ensuring the effective delivery of IT services to meet the needs of our internal stakeholders and external clients. This role involves coordinating with various teams to...

  • Service Delivery Director

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Miral Experiences Full time

    As the IT Service Delivery Director, you will be responsible to oversee and manage the delivery of IT services within our organization. The successful candidate will be responsible for ensuring the effective delivery of IT services to meet the needs of our internal stakeholders and external clients.This role involves coordinating with various teams to...

  • Service Delivery manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Recruitment and Outsourcing Services Full time

    Understanding the businessoutcomes required from CustomerservicesAssisting the Sales Team inestablishing Service Agreements and SupportPlansWorking as a member of a team thatprovides focused customer service.Taking theinitiative to continually develop local site knowledge, technicalexpertise and professionalskills.Manager/Client Service Management...

  • Principal Mechanical Engineer

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates WSP in the Middle East Full time

    Principal Mechanical Engineer | WSP in the Middle East Abu DhabiWSP is one of the world's leading engineering professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors...

  • Principal | Abu Dhabi

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates WSP in the Middle East Full time

    Principal | WSP in the Middle East Abu DhabiWSP is one of the world's leading engineering professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental...

  • Service Delivery Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Group 42 Full time

    Overview:Group 42 ('G42') is an Abu Dhabi based artificial intelligence and cloud computing company, uniquely positioned in the national ecosystem to develop and deploy holistic and scalable AI solutions to a wide range of clients. The Group's business operations cover numerous industry verticals, including healthcare, smartcity, energy, finance,...

  • Principal Statistical Programmer

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Fortrea Full time

    Principal Statistical Programmer | Fortrea Abu DhabiFortrea (Nasdaq: FTRE) is a leading global provider of clinical development and patient access solutions to the life sciences industry. We partner with emerging and large biopharmaceutical, medical device and diagnostic companies to drive healthcare innovation that accelerates life changing therapies to...

  • Principal Consultant- Advisory

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Gravity Consulting Pty Ltd. Full time

    Principal Consultant- Advisory &Delivery Principal Consultant- Advisory &Delivery Delivery & Operations · Abu Dhabi JD FOR PRINCIPAL CONSULTANT (Other titles for this position - Engagement Manage r, Head of Advisory/ Delivery ) Gravity iLabs is an award winning, innovation lab specializing in using visualization and technology to solve complex business...

  • Principal

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Step 2 Teaching - Step 2 Recruitment Full time

    The RolePRINCIPAL (American School in Abu Dhabi) - to join in Aug 2024 for next academic year. I'm currently recruiting for an American school in Abu Dhabi who is seeking a school Principal for next academic year, starting in Aug 2024. Looking to interview Senior Leaders from the USA, UK & Ireland, who have led a team of leaders and teachers, to ensure a...

  • Accountant Delivery Services

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Emirates Zone Companies Representation Full time

    Seeking a Dynamic Accountant with Expertise in Delivery Service OperationsAre you an experienced accountant with a passion for navigating the intricacies of delivery service companies? Join our team and be a crucial part of our success storyKey Responsibilities: Manage financial transactions, including accounts payable and receivable Ensure accurate and...

  • Service Delivery Architect

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Group 42 Full time

    Overview:Service Delivery Architect - Service Solution specializes in designing and developing service experiences for organizations. The person will focus on creating holistic and user-centred service solutions that meet the needs of internal and external stakeholders. The person will also combine service design principles with business strategy, and...

  • Technical Principal

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Mott MacDonald Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Technical Principal - Infrastructure DesignCountry:United Arab EmiratesPosition Location:Abu Dhabi, United Arab EmiratesContract Type:PermanentWork Pattern:Full TimeSector:TransportDiscipline:Building servicesJob Ref:1069About the roleMM are expanding our land development...

  • Service Delivery Head and Project Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Netaq LLC. Full time

    Service Delivery Head and Project Manager We are looking for a competitive and trustworthy Service Delivery Head and Project Manager to handle all the pre-sales, team management, and project management activities. Job Responsibilities: Manage the Software Development services for new and support projects. Study the new tenders (RFP, RFQ, RFI, ) and...