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Client Service Representative
2 weeks ago
Key Responsibilities:
- Managing and resolving client complaints and issues
- Developing and maintaining strong relationships with clients
- Providing clients with accurate and timely information regarding products and services
- Collaborating with internal teams to ensure that client needs are met
- Identifying opportunities to upsell and crosssell products and services to clients
- Maintaining accurate client records and updating client information in the company's database
- Contributing to the development of client service policies and procedures
Requirements:
- Bachelor's degree in Business, Marketing, or related field
- Minimum of 3 years of experience in a customer service or clientfacing role
- Excellent written and spoken English skills
- Strong problemsolving skills and the ability to work well under pressure
- Excellent interpersonal skills and the ability to develop strong relationships with clients
- Knowledge of CRM software and other customer service tools
- Ability to multitask and prioritize tasks effectively
- Ability to work independently and as part of a team
Experience:
- Client service: 1 year (preferred)
- CRM: 1 year (preferred)
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