Client Service Representative

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Datailer Full time

Key Responsibilities:

  • Managing and resolving client complaints and issues
  • Developing and maintaining strong relationships with clients
  • Providing clients with accurate and timely information regarding products and services
  • Collaborating with internal teams to ensure that client needs are met
  • Identifying opportunities to upsell and crosssell products and services to clients
  • Maintaining accurate client records and updating client information in the company's database
  • Contributing to the development of client service policies and procedures

Requirements:

  • Bachelor's degree in Business, Marketing, or related field
  • Minimum of 3 years of experience in a customer service or clientfacing role
  • Excellent written and spoken English skills
  • Strong problemsolving skills and the ability to work well under pressure
  • Excellent interpersonal skills and the ability to develop strong relationships with clients
  • Knowledge of CRM software and other customer service tools
  • Ability to multitask and prioritize tasks effectively
  • Ability to work independently and as part of a team

Experience:

  • Client service: 1 year (preferred)
  • CRM: 1 year (preferred)


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