Field Support Engineer

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates MyGwork Full time

About the candidate:
Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experienceExperience in IT Infrastructure support and server administration in a mid-sized environment server systems)Experience with data center M&E equipmentDemonstrated examples of a drive to dig into the details of a system or process to solve customer problemsExperience working in a "mission critical operations" environmentThe position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximatelyThe position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locationsAbility to speak confidently and to communicate clearly in a virtual environmentStrong adherence to processes and be a Process ChampionGood communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staffExperience providing client-facing, direct customer support and serviceAbility to work productively in remote cross-functional teams or resourcefully and independently as an individualHighly service-oriented, reliable, responsible, self-motivatedGood English command

Required Data Center experience:

Basic knowledge of data center design, including electrical and cooling plant & operation thereofBasic knowledge of airflow management (hot aisle, cold aisle, containment etc.)Rack, stack equipment including commissioning of new racksStrong structured cabling skills on fibre & copper (e.g.

looming, term & test)

Required systems & hardware expertise:
Systems administration (Linux and/or Windows Servers)

Hardware repair, diagnosis & break / fixNetworking fundamentals (DNS, TCP/IP, basic troubleshooting)IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)Base Operating System Installs and configurationCore OS Services:
SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.
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