Technical After Sales Manager

1 week ago


Dubai, Dubai, United Arab Emirates M.R.S. Packaging Limited Full time
We are looking for Technical After Sales Manager

Location:
Dubai

Reports To:

CEO

Summary:


The Technical After Sales Manager is responsible for managing the technical support after-sales team to ensure customer needs are met in a timely and efficient manner.

The position requires experience and knowledge in technical support, excellent leadership and communication skills, and the ability to handle complex issues under pressure.


Responsibilities:

  • Manage and lead the technical support aftersales team, as well as develop and implement procedures and strategies to improve service delivery.
  • Build and maintain relationships with clients to ensure customer satisfaction and loyalty.
  • Ensure customer inquiries, requests, and complaints are attended to in a timely and professional manner.
  • Coordinate with other departments in the company to resolve issues that impact customer service.
  • Work closely with technical support staff to provide guidance, ensure training needs are met, and manage skill development.
  • Monitor the technical support team's performance by implementing performance metrics, tracking progress, and providing feedback to supervisors and staff.
  • Develop and maintain a comprehensive knowledge of the company's products and services and be able to provide necessary technical information to the technical support staff and customers.
  • Recommend changes to procedures and policies to enhance performance and customer satisfaction.
  • Remain uptodate with industry trends and practices, participate in professional development, and contribute to industryrelated conversations to ensure that the company remains competitive and industry compliant.

Qualifications:

  • Bachelor's Electric and Electronics
  • Proven work experience in technical support or aftersales management for at least 5 to 7 years years.
  • Excellent leadership and management skills with the ability to handle complex issues under pressure.
  • Strong communication, customer service, and interpersonal skills.
  • Knowledge of operating PLC and software driven catering
equipment.

  • Excellent critical thinking ability and problemsolving skills, with an innovative mindset.
  • Ability to work independently, exercise sound judgment, and demonstrate a strong work ethic.
  • Willingness to participate in ongoing professional and technical development.
Experience

Communication - Fluent written and spoken English. Arabic spoken is added advantage

Please share your profile to hrATmrspackagingDOTcom

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Sales: 5 years (preferred)


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