Patient Safety Incident

2 weeks ago


Dubai, Dubai, United Arab Emirates Somerset NHS Foundation Trust Full time
Greenline Healthcare andSupermarket PvtLtd

Designation: Sr. Pharmacist/Pharmacist
Job Location: Pune, Nal Stop, Kothrud
Education: B Pharm, MBA/PGDM, DPharma
Experience: 1 - 5 Years
Gender: Male

Purpose:
- Implement company strategies to enhance customer service, boost store sales, maximize profitability, and ensure compliance with store policies and marketing initiatives to drive sales growth and expand the customer base. Maintain superior store standards and cultivate a positive work environment.

Role and Responsibility:
  • Adhere strictly to departmental SOPs for all assigned duties.
  • Dispense accurate medications as per prescriptions after verifying expiry dates, batch numbers, and MRP, ensuring exceptional customer service.
  • Ensure customer satisfaction by providing detailed explanations on prescriptions, suggesting alternatives when necessary.
  • Coordinate with doctors to find substitutes for brands that are unavailable.
  • Collaborate with colleagues from other shifts to fulfill customer commitments regarding medications.
  • Handle cash transactions meticulously, avoiding discrepancies, and coordinate with supervisors for medication procurement and storage based on daily needs.
  • Possess comprehensive knowledge of generic and brand-name drugs across all categories.
  • Work with assistants to manage near-expiry and slow-moving stocks, reporting to supervisors, and maintaining appropriate storage conditions.
  • Assist in stocking and arranging medications as per storage requirements, monitor for correctness.
  • Provide feedback on the movement of drug stocks, highlight prescription issues to the Store Manager.
  • Maintain accurate stock inventory, assist in quarterly audits, inspect drug packing and quantities during returns.
  • Monitor refrigerator temperatures daily and maintain delivery records for timely customer service.
  • Handle inbound calls, focusing on drug information, patient counseling, and home delivery orders.
  • Ensure 100% physical stock accuracy by category twice a week, verify fast-moving items daily.
  • Complete shift handovers efficiently, meet sales targets, and perform additional tasks assigned by superiors.

Skills:
Retail Store Operations, FMCG Retail Operations, Pharma Market Sales, Negotiation, Excel, Presentation, Team Management, Customer Expectation Management, Excellent Communication Skills.

About the Company:
Greenline Pharmacy and Supermarket is a rapidly growing Retail Pharmacy & FMCG chain in India. As Pune's premier pharmacy and FMCG retailer, Greenline is dedicated to promoting the health and well-being of every individual in India. With over 8 retail outlets in Maharashtra, Greenline serves around 12,000 customers daily. Greenline pharmacists play a vital role in Maharashtra's healthcare system, providing diverse pharmacy and healthcare services.

We cater to over One Lakh Fifty Thousand SKUs over-the-counter and online.

Job Type: Full-time
Salary: INR 12,000.00 per month
Schedule:
- Evening shift
- Night shift

Skills: pharmacy, customer service, retail store operations



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