Front Desk Manager

1 week ago


Al Fujairah City, Fujairah, United Arab Emirates IHG Hotels & Resorts Full time
  • Develop systems that measure the cost effectiveness of the department, by introducing tracking procedures that enable effective control of the running costs of the department
  • Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
  • Manage department Cash Float (if applicable) and financial transactions within hotel policies and procedures
  • Analyses and approves discounts and rebates.
  • Ensures front line staffs comply with selling strategy techniques and Revenue maximization.
  • Responsible to drive the Front Office team in achieving the monthly Up-Selling, Ambassador and IHG Rewards enrolment Targets.
  • Effectively manage staffing costs by preparing efficient work schedules for function in line with legal requirements taking into account Personal/Professional balance of colleagues
  • Work within the company's HR regulations to ensure the departmental performance of staff is productive.
  • Deal with, log and follow up with all guest queries and complaints, ensure that they are resolved; resulting in optimum guest satisfaction. Analyze guests complaint patterns and implement preventive action plans in liaison with other operational departments
  • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.


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