Doorman

2 weeks ago

Ajman, Ajman, United Arab Emirates AccorHotel Full time
Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner. Extend particular assistance to children, elderly and disabled.

  • Inform guests of vehicle parking procedures, if necessary, and direct Valet Parkers accordingly.
  • Attend review of daily event sheet with Bell Captain and be familiar with regular guests.
  • Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information.
  • Assist Valet Parkers in issuing valet ticket to guests.
  • Direct flow of traffic at hotel driveways ensuring maximum safety.
  • Coordinate with security for the strict implementation of safety procedures.
  • Handle guests' luggage promptly and professionally, using safe handling techniques.
  • Deputize for Bellmen when necessary in retrieving/loading guest items from cars, busses, vans and carts.
  • Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby.
  • Ensure that all luggage's are retrieved and loaded/unloaded on to/from correct vehicle with guest. Always reconfirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move.
  • Respond to queries positively.
  • Follow department policies, procedures and service standards, including all safety policies.
  • Report "Lost & Found" items.
  • Perform other duties as assigned and requested.

Qualifications

  • Passion for Guest Service
  • Highly organized, resultsoriented with the ability to be flexible and work well under pressure
  • Strong interpersonal and problem solving abilities
  • Excellent presentation and communication skills
  • Highly responsible & reliable
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

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