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Program Manager Ii, Mena Marketing
2 weeks ago
- 3+ years of working cross functionally with tech and nontech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
We run highly successful Event programs (High Velocity Events), offering customers and sellers compelling value propositions via large tent-pole Sale events (Ramdan + Eid, Prime Day, 11/11 and White Friday) across all 3 countries.
These events are essential building blocks to deliver our annual customer acquisition and engagement goals and enable MENA region to reach scale.
We are looking for a strong Program Manager with the vision, and operational capability to build and deliver high fidelity events.
This role will excite you if you are looking to transform the way Middle East & North Africa (MENA) buys and sells and eventually change millions of lives.
As part of this team you will be encouraged to build great customer experiences and will be given the autonomy to push boundaries.
Key job responsibilities- This role is responsible for not only running high fidelity events but more importantly, invent and simplify on behalf of various operational teams. This includes identifying and driving significant efficiency improvement and effort reduction via new processes and / or process improvement across multiple teams.
- The HVE Program Manager role demands a high degree of adherence to the "Plan
- Execute
- Manage
- Monitor" framework.
- Planning includes (a) conceptualization and alignment on event construct (b) owning goal setting and goal handshakes for the event in collaboration with category, marketing and category finance, operations and XCM teams, (c) setting up and aligning the stakeholders on the event playbook.
- Execution includes (a) ensuring teams deliver to the playbook and manage deviations where required, (b) tracking and reporting against key milestones before the event and event business metrics during the event (c) coowning automation of daily event reports and event dashboards with BIE team
- Managing includes (a) issue and conflict resolution, (b) assisting in experimentation plans.
- Monitoring includes (a) running the virtual conference rooms, (b) establishing mechanisms to close the loop on AIs emanating from the standups, and (c) ensure any deviation in leading indicators for the event or red flags are communicated and addressed.
- The role is cross functional requiring the incumbent to work closely with Senior Leadership team in Central and local Marketing teams, Category, Deals, Finance, XCM, S&OP, CS, Affordability, Prime, Tech and Program teams to drive alignment and ensure timely closures on milestones to successfully deliver an event.
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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