Hotel Receptionist

2 weeks ago


Dubai, Dubai, United Arab Emirates Emirates Grand Hospitality Full time



POSITION TITLE:
RECEPTIONIST


Summary Description:


Responsible in handling Front Office Reception and administration duties including but not limited to greeting guests and determinate's a guest's reservation status and identifies how long the guest will stay.

Helps guests' complete registration cards and then assigns rooms, accommodating special requests whenever possible.

A)
Responsibilities and Duties:

  • Verifies the guest's method of payment and follows established creditchecking procedures.
  • Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
  • Take guests' details and allocate their rooms
  • Talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests
  • Inform guests of the hotel/motel's services and facilities, policies and procedures
  • Provide tourist information to guests
  • Make reservations for sightseeing tours, restaurants, the cinema and live entertainment
  • Deal with enquiries and requests from guests
  • Take messages for guests
  • Finalize guests' bills and issue receipts upon payment
  • Arrange accommodation for guests travelling to other destinations
  • Perform cashier duties and exchange foreign currency
  • Place guests' possessions in a safe if requested
  • Coordinate the cleaning of guests' personal laundry, Shoe Shining and room service deliveries
  • Follow inhouse procedures to help ensure the security of guests and employees

Additional duties and responsibilities:

  • Ensure integrity and confidentiality of information at all times.
  • To perform any additional requirement, tasks and duties outside of his/her scope of work as deemed necessary by your Head of Department or the Management.
  • Changes in business may require alterations to this Job Description.

Care of Equipment

  • Ensures maintenance and careful handling of equipment used.
  • Ensures timely reporting of malfunction or maintenance deficiency to appropriate area.

Training and Employee's Activities

  • Attends scheduled trainings.
  • Participates actively in companyinitiated employee activities.

Grooming and Hygiene

  • Adheres to the specified hygiene and personal appearance standards of the hotel and surrounding area.

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