Guest Service Agent

2 weeks ago

Dubai, Dubai, United Arab Emirates Anantara Full time
Company Description


A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations.

From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.


Job Description:

Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests and team members.

Within this, the key responsibilities for this position are:

  • Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
  • Has a complete knowledge of the resort product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
  • Take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
  • Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
  • Ensure that handling of all financial transactions is as per the resort policies.
  • Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
  • Keep the supervisor informed of all guest feedback whether positive or negative.
  • To develop a close and harmonious working relationship with all departments.
  • Attend resort events, daily shift briefings and training to improve professional skills.
  • Foster a good relationship with third party companies.
  • Work closely with Concierge and limousine drivers to ensure smooth transfer arrangements for guests.
  • Detailed and ensure proper handover from incoming and outgoing shifts.
  • Answer telephones promptly and accurately and follow telephone etiquettes.
  • Ensure timely follow up of all guest requests and reverts to guests or resort as appropriate.
  • Take ownership of guest's requests and needs and ensures immediate action as appropriate.
  • Keep Front Office Manager informed of all mishaps, unusual cases and guest feedbacks.
  • Well acquainted with all resort facilities, including the guest room facilities and know all events in the resort.
  • Keep himself/herself updated on the arrivals, departure and transport arrangements for the day.
  • Ensure guest recognition.
  • Is able to identify and acknowledge repeat guests and VIPs.
  • Ensure that each guest interaction is a delightful experience for the guests.
  • Never say "NO". Offer alternatives as applicable.
  • Always find a way to exceed guest's need and expectations.
  • Ensure consistent delivery of resort's service standards.
  • Is selfmotivated and leads his colleagues by example.
  • Respect the departmental duty roster and report to work on time.
  • Is open and willing to adapt to new procedures for the benefit of guests and colleagues as and when introduces.
  • Attend all scheduled training courses organized by the department and resort as and when asked to.
  • Is a team player and actively participates in all team member activities.
  • Present himself/herself at all times with professional courtesy and etiquette towards both guests and team members.
  • Is well groomed and in proper uniform at all times.
  • Maintain a professional demeanor at all times.
  • Always project a positive image of the resort and company.
  • Ensure strict compliance to all resort and local laws regarding CID, fire, health, safety and security procedures and actively participate in any training sessions conducted on the aforementioned.

Qualifications:

  • A strong focus on customer service
  • Prior experience in hotel front office operations is preferred
  • Excellent communication skills; fluency in English is required
  • Be able to work shifts, weekends and public holidays
  • Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred.
  • Fluent in English and Chinese Language.

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates STARZONE SUITE Full time

    We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction.Guest Service Agent duties and...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Avani Ibn Battuta Hotel Full time

    Guest Service Agent - Avani Ibn Battuta HotelWe are currently hiring a Guest Service Agent to join our team at Avani Ibn Battuta Hotel. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests and ensuring that their stay with us is comfortable and enjoyable.Responsibilities:1- Greeting and welcome guests...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Royal Central Hotel Full time

    As Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.Responsibilities: Process all guest checkins, checkouts, room assignments, and room change/late checkout requests. Secure payment; activate/reissue room keys. Coordinate with Housekeeping to...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Grand Excelsior Hotel Full time

    Listens attentively to Guest. Confirms guest's address and other information such as length of stay by asking questions of guest. Verifies payment, obtains signature and confirms registration, Uses upselling techniques to obtain higher revenue. Accepts cash for payment after obtaining identification from Guest, "no posts" the Account to ensure no outstanding...

  • Guest Service Agent

    2 months ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Dubai Marine Beach Resort & Spa Full time

    We are seeking a highly motivated and customer-oriented Guest Service Agent to join our team. The Guest Service Agent will be responsible for providing exceptional customer service to guests during their stay at our hotel.Key Responsibilities:Greet and welcome guests upon arrivalRegister and assign rooms to guestsHandle guest check-ins and check-outsRespond...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Palma Beach Resort & Spa Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates NH Collection Dubai The Palm Full time

    Job DescriptionThe primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires,...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates MINOR Hotels Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Avani Full time

    Company DescriptionContemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish.Discover Dubai from a...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Mövenpick Hotel Jumeirah Village Triangle Full time

    Guest Service AgentFirst impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What is in it for you:Work with a diverse group of heartists Be a part of Accor prestigious team Start your career with us and advance...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Flora Al Barsha Hotel At The Mall Full time

    _As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the...

  • Guest Services Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Oaks Hotels Full time

    Company DescriptionThemes from the adventurer Ibn Battuta's travels influence the architecture and style of the property, with intricate design. This 5-star hotel in Dubai is ideally located for travelers who wish to take advantage of all Dubai has to offer, with shopping and beaches close by.For travelers seeking freedom, independence, and space. Oaks...

  • Guest Services Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Oaks Hotels Full time

    Company DescriptionThemes from the adventurer Ibn Battuta's travels influence the architecture and style of the property, with intricate design. This 5-star hotel in Dubai is ideally located for travelers who wish to take advantage of all Dubai has to offer, with shopping and beaches close by.For travelers seeking freedom, independence, and space. Oaks...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Address Montgomerie Hotel Full time

    The Guest Services Agent will be responsible for checking-in and checking out Hotel guests, in a friendly and professional manner. The Agent will maintain a professional image and attitude at all times, as they play a crucial role in forming the first and last impressions of the guest of the Hotel. Handle checkin and checkout of arriving and departing...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates IBIS Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates NH Collection Full time

    Company Description NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah**Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.Our new property is brimming with energy and chic touches of authentic local character. The new...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates ADAGIO Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Stn advertising Full time

    Job Title: Guest Service AgentReports To: Front Office ManagerLocation: DUBAIJob Summary:The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring their stay is comfortable and memorable. This role includes handling check-ins and check-outs, responding to guest inquiries, and coordinating with other hotel...