Hostess / Waitress

1 week ago


Dubai, Dubai, United Arab Emirates Millennium Hotels & Resorts Full time

SCOPE OF WORK


The role of a Waitress/ Hostess supports the office team by performing support duties including mise en place of food and beverage preparation, serving food in office and taking appropriate orders for beverages.

Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of Millennium Place Hotel and the brand ethos.


JOB DUTIES

  • Deliver food and beverages from kitchen in a timely matter.
  • Attend daily preshift meetings to understand operation on day to day basis.
  • Attends and participates in training sessions as scheduled.
  • Have very extensive knowledge about the location of the restaurant, its mission, vision and principles, menu, concept, design and history.
  • Know all ingredients, cooking methods and portions sizes for all menu items (food and beverage).
  • Know which items to suggest for people with different dietary requirements, be informed about all potential allergens.
  • Know the Sequence of Service by heart and be knowledgeable about all aspects of food, beverage, and service standards.
  • Take food and beverage orders from guests, enter orders into the POS with 100% accuracy, mention any special dietary requirements, VIPs names and any other relevant information.
  • Communicate any special requests and complaints to the management team in a timely manner.
  • Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision.
  • Follow standards, policies and procedures.
  • Always maintain clean service areas.
  • Handle guest complaints to the best of your abilities. Inform Team Leader and Delivery/ In Room Dining manager about any complaints and disputes.
  • Present final bill to a guest, accept payment, process various forms of payments.
  • Be ready and willing to assist fellow colleagues as situations arise.
  • Be available to fill in as needed to ensure the smooth and efficient operation as directed by the Management.
  • Complete any other reasonable tasks or directives issued by the management in a polite, timely and accurate manner.
  • Before each shift organize the stations as per the relevant SOP.
  • Count, record and drop soiled linen to the Linen Room in the end of the shift and pick up the fresh ones. Fold napkins as per the relevant SOP.
  • Accommodate special requests from guests whenever possible.
  • Perform the side duties as per the side duties schedules / checklists or as per the assignment of the management.
  • Strive for constant improvement and take responsibility for your own performance
  • Develop/updates kills and knowledge (internally or externally) to reflect changed technology or changed work requirements.
  • Seek feedback on areas of shortfall.
  • Maximize opportunities for selfdevelopment.
  • 27. Be always well groomed and ready for work.
  • 28. Practice good housekeeping and safety by paying constant attention and inspecting equipment, physical interior and exterior of the restaurant / building.
  • 29. Participate in community and corporate activities to promote good corporate image.
  • 30. Establish and maintain good relationship with various departments within the Hotel and TFG.
  • 31. Ensure that the par stock is maintained for service disposables, dry goods and stationary and that ordering is done on time.
  • 32. Assist the management team to complete all daily and weekly reports. i.e. Daily Sales report, Discounts/Complimentary/Promotions report
  • 3. Ensure that all food safety standards/HACCP are maintained and implemented in line with the company policy and municipality requirements.
  • 34. Maintain and practice fire and security systems and procedures.

Salary:
AED2, AED2,500.00 per month

Application Deadline: 31/05/2023
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