Guest Service Agent

2 weeks ago

Dubai, Dubai, United Arab Emirates Central Hotels Full time
Reviews credit limit report on a daily basis.

  • Be aware about all front office standard operating procedures.
  • Registers guests and assign rooms, accommodate special requests whenever possible.
  • Stays up to date on room rates, packages, discounts, and how to handle each as well as how each relates to other departments.
  • Reports any unusual occurrence to front office manager, AFOM in the absence of Team leader
  • Develops good working knowledge of reservation department, take same day reservations when necessary.
  • Understands and use proper mail, package and message handling procedures.
  • Checks same day reservations and blocking to avoid any blocking conflict.
  • Registers guests and assign suites, accommodate special requests whenever possible, preregistration and blocking of reservation when necessary
  • Develops a thorough knowledge of the room rack, suites location, and types of Room operation.
  • Promptly notify housekeeping of all checkouts, also inform housekeeping of late check outs, early checkins, special requests.
  • Takes the responsibility of answering guest's queries efficiently and correctly.
  • Assists guests with restaurant reservations, confirming air tickets, etc.
  • Maintains all guests' accounts in a current state of accuracy.
  • Checks out guests and obtain payment of their accounts ensuring completeness of all Guest bill and ensuring acceptability of method of payment.
  • To handle cash, foreign exchange, etc.
  • Maintains records for the accounting aspect of cashiering functions, depositing cash etc.
  • To handle safe deposit boxes and to maintain an accurate record (computer & manual).
  • To prepare and balance a cash report, and remittance envelope at the end of each shift.
  • To control master keys available at the front desk.
  • Maintains accurate record for the police book on daily basis.
  • Practices aggressive selling techniques and maintain continuous control of the daily room rack operations and future availability to ensure maximum room revenue.
  • Maintains high standard of personal hygiene at all times.
  • To understand and adhere to Central Hotels & Resorts policies and procedures related to fire, health, and safety.
  • To control issuing of master keys and room keys given to our guests.
  • Maintains the cleanliness and neatness of the front desk area, as well as the back area.
  • To read and initial all front office log books to be updated about any new information or instructions.
  • Should work flexible shifts, hours according to business demands.

Job Types:
Full-time, Permanent

Salary:
From AED2,000.00 per month

Application Question(s):

  • Are you immediately available?

Experience:

  • GSA: 2 years (preferred)

Language:

  • Arabic (preferred)

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