Customer Service Specialist Jobs In Dubai 2023

1 week ago


Dubai, Dubai, United Arab Emirates Danfoss Full time
Customer Service Specialist Jobs In Dubai 2023 | Danfoss
Job Responsibilities
  • Serving as the primary point of contact for our North Africa customer network,
  • Verifying incoming orders, pricing and terms of delivery as well as availability of products,
  • Partnering and coordinating with the Danfoss international manufacturing sites to ensure timely
  • Confirming orders with customers, answer incoming queries and respond to customer needs,
  • Providing internal stakeholders with the highest level of support in all aspects of order processing and product delivery,
  • Building and maintaining a strong internal network to provide best customer support.
The ideal candidate possesses these skills.
  • Bachelor's or Master's degree in Business Administration, or equivalent,
  • Broad knowledge of MS office inclusive of Outlook and Excel,
  • Preferably good SAP/R3 skills including EDI as well as Salesforce,
  • Excellent written and verbal communication skills in English and French, and preferably in Arabic,
  • Experience in a similar customer service role in industry, distribution, logistics or equivalent sector is desirable,
  • Extensive knowledge in Logistics documentation requirement in MENA region, specifically in North Africa,
  • Experience in preparing and managing Letters of Credit, documents thru bank, and cash against document requirements with customers,
  • Conscientious and diligent approach with a strong sense of customer empathy,
  • Strong team ethic combined with initiative and self-awareness,
  • Service oriented attitude and excellent communication skills,
  • Adaptable, organized and able to thrive under pressure when required,
  • Positive approach to diversity and cross-cultural communications.

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