Customer Care Support

1 week ago


Dubai, Dubai, United Arab Emirates Taho Avenue Full time

Job Title:
Customer Care Support

Department:
Food & Beverage

Reports to:
Owner & CFO, Owner & CEO

Conditions of work:
Working 48 hours per week excluding lunch break as per the working hours' policy in the UAE and the UAE Labour Law

Purpose:

First point of contact for any customer who has a question or an issue with a product or service the company sells.

Answering inbound phone calls, addressing customers' questions about products and services, and etc.

Responsibilities:

Operational accountabilities:

  • Respond efficiently to customer inquiries and maintain high customer satisfaction;
  • Record and maintain customers's data;
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Identify and assess customers' needs to achieve satisfaction;
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up
  • Follow communication procedures, guidelines and policies;
  • Participate in monthly staff meeting;
  • Perform other duties as assigned.

Sales & Marketing accountabilities:

  • Promote the company's products and services to social media accounts, through word of mouth, referrals, and/or other means.

Managerial accountabilities:

  • Regularly inform of any challenges at work and suggest improvement plans on operation and/or management as needed.

Qualification:

  • Highschool, diploma, or equivalent
  • Should have at least one year of experience in a similar position

Technical competencies:

  • Basic food preparation skills;
  • Understanding of general kitchen operations and food storage guidelines;
  • Excellent organizational skills and ability to manage time efficiently;

Qualities:

  • Effective communication skill;
  • Customer oriented
  • Organized and well planned;
  • Ability to follow instructions;
  • Critical thinking skill;
  • Ability to work under mínimal supervision


  • Dubai, Dubai, United Arab Emirates Nilfisk Full time

    CompanyNilfisk is one of the world's leading manufacturers of professional cleaning equipment. Headquartered in Denmark and has sales companies in 45 countries around the world and dealers in more than 70 countries. We have our own production facilities in 8 countries, and we are a total of more than 5,000 employees dedicated to enabling sustainable cleaning...


  • Dubai, Dubai, United Arab Emirates Leak Remover Full time

    Join Us at LeakRemover – Be Part of Something ExtraordinaryAre you ready to embark on an incredible adventure? LeakRemover is looking for a Customer Care and Support Specialist who dreams big and is excited to be part of the beginning of an amazing journeyRole Summary:As a Customer Care and Support Specialist, you will be the first point of contact for our...


  • Dubai, Dubai, United Arab Emirates Advanced Care Medical Center Full time

    We are actively seeking Customer Care Executive to join our team.Full job description: All queries to be responded to efficiently and informatively, with polite language in English or Hindi. Strong ability to work on multiple tasks or assignments. Good communication skills.Additional Qualifications: Basic Computer Knowledge Highly motivated and energetic...


  • Dubai, Dubai, United Arab Emirates Kerry Full time

    Customer Care Specialist | Kerry DubaiEvery day, millions of people throughout the world consume foods and beverages containing Kerry's taste and nutrition solutions. We are committed to making the world of food and beverage better for everyone, and dedicated to our Purpose, Inspiring Food, Nourishing Life.Customer Care Specialist | Kerry Dubai | Apply...


  • Dubai, Dubai, United Arab Emirates Najmaconsultancy Full time

    We are looking for a Customer Care Executive who will be responsible to provide exceptional customer service to clients seeking information, assistance, and support related to our all-business units. You will play a critical part in ensuring clients have a positive experience and receive accurate information about our business units. Responsibilities ...


  • Dubai, Dubai, United Arab Emirates FRENCHY CUSTOMER CARE Full time

    **Description du poste****Points majeurs avant de postuler**:- L'entreprise travaillant exclusivement pour des clients basés en France, l'organisation du temps de travail est basée sur le calendrier français Du Lundi au Vendredi - repos Samedi/Dimanche - jours fériés français et sur les horaires de bureaux en France (+2/3 heures de décalage horaire...


  • Dubai, Dubai, United Arab Emirates Emirates Flight Catering Full time

    KEY ACCOUNTABILITIES:Ensure compliance to all Health and Safety policies.Reports any Health and Safety hazards to immediate head.Incident and Accident reportResponsible for timely identification and resolution of problems.Customer complaints records Respond positively to the requests of senior staff andEnhanced Team work establish and maintain positive...


  • Dubai, Dubai, United Arab Emirates Boston Scientific Corporation Full time

    Customer Care Representative: Remote Eligible: Hybrid Onsite Location(s): Dubai, AEDiversity Innovation Caring Global Collaboration Winning Spirit High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health...


  • Dubai, Dubai, United Arab Emirates Najma Consultancy Full time

    NAJMA CONSULTANCY01-03 years:Dubai:Competitive: DAY Posted: 3 Hours ago Job Likes: Not Available Job Views: Not Available Full TimeJob Descriptions:We are looking for a customer care executive who will be responsible for providing exceptional customer care to the clients to drive business growth. They must be able to handle stressful situations and be...


  • Dubai, Dubai, United Arab Emirates Kavak Mexico Dubai Full time

    Be a student either pursuing your final year in High School or in your Bachelor's degreeLooking for a first professional experience in the field of sales-retailHold an existing UAE Residence VisaPassport and the sponsor's must have a minimum 6 months validity (necessary to issue a temporary work permit) What we offerValuable Experience: Gain hands-on...

  • Customer Care

    1 week ago


    Dubai, Dubai, United Arab Emirates Chalhoub Group Full time

    INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion,...


  • Dubai, Dubai, United Arab Emirates United Arab Agencies Full time

    FEMALE CUSTOMER CARE ONLYResponsibilities: Provide accurate information and assistance to customers regarding product features, pricing, availability, order status, billing inquiries, and general support. Identify and assess customers' needs to ensure prompt resolution of issues and inquiries. Escalate complex or unresolved issues to appropriate departments...


  • Dubai, Dubai, United Arab Emirates Boston Scientific Full time

    Additional Locations: N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools,...


  • Dubai, Dubai, United Arab Emirates Boston Scientific Full time

    Additional Locations: N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools,...


  • Dubai, Dubai, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...


  • Dubai, Dubai, United Arab Emirates Al Haktur IT Solutions Full time

    We are seeking a dedicated and enthusiastic Customer Care Executive to join our team at Al Haktur IT Solutions in Dubai. As a Customer Care Executive, you will be the primary point of contact for our valued customers, ensuring a positive and satisfying experience with our products and services.Responsibilities: Provide exceptional customer service by...


  • Dubai, Dubai, United Arab Emirates Huddex Full time

    About the Customer Service Representative Position:Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely...


  • Dubai, Dubai, United Arab Emirates Givaudan Full time

    Step into our world of creativity and joyT&W Customer Care Representative - ME/Maghreb (1Y) Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people...


  • Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Job Responsibilities:Manage import and export shipping orders from clients or initiated by Customer Service Front Line covering sea freight, airfreight, and land freight.Open shipping orders and insert Request for Quotations. Obtain rates, negotiate, and follow up on quotations from agents.Track daily orders from clients with the operations department and...


  • Dubai, Dubai, United Arab Emirates Unique Taj HR Consultancy Full time

    We are hiring a Customer Care/ Receptionist for a an Electronics trading company in Dubai.The role will include answering calls and handling customer queries.Pay: AED3, AED5,000.00 per monthAbility to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work (required)