Experienced Receptionist

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Seven Wellness Full time
Essential Job Duties of this Position

Skills Sets (preferred):

  • Knowledge of food and beverage preparation
  • Exceptional food health and safety standards
  • Ability to multitask across different departments (ie. cleaning, food prep, etc)
  • Exceptional customer service with a warm and friendly attitude accompanying every order
  • Ability to deal with a high rate of orders in a calm and efficient manner
  • Customer care is offered confidently with authentic relationships being built with the customer
  • Payments are taken successfully, accurately & with care
  • Ensure the center is cleaned on a daily basis including mopping

Daily Duties:

  • Welcome all visitors according to our Customer Service standards; check temperatures of the clients entering the space as and when required
  • Ensure customers feel welcomed, comfortable and supported in the space
  • Familiarize yourself with the online system (BSport) to log payments/discounts into the system
  • Using the POS machine to take payments and report back to the reception team when required
  • Fulfilling client orders whilst communicating with the rest of the team on a regular basis to
ensure the client journey is satisfactory

  • Keeping on top of planning and organizing to forecast when preprepping food and drink orders
will be required for expected busy periods ie.workshops, events, retreats

  • Ensure that excellent health and safety standards are provided to our clients during their services; checking with them what they require and how you can assist
  • Ensuring the space is kept clean and tidy during busy periods; assisting with setting up and tidying up the outdoor cafe and seated space so it is appealing for clients
  • Be knowledgeable about products, services, programs and pricing or know who to direct clients questions in case any customers approaches you with questions for which you do not know the answer
  • Assisting with the recommendation and creation of promotions, deals and discounts
  • Proactively offering suggestions and ideas on how to improve customer service and offerings to
encourage repeat business

  • Asking clients for feedback when possible and making a note of any suggestions to feedback to
center supervisors

  • Report to the Center Manger any maintenance issues that you may come
across with the center interior and/or cleaning equipment

  • Ensuring all products required are in stock and keeping check on inventory.

Studio Operations:

  • Overlook facilities areas for cleanliness & maintenance
  • Work with the team to assist in other areas of the space during quiet periods such as the set up
for classes/private sessions

  • Report any issues regarding staff, communication, client feedback per our procedures
  • Follows and upholds Staff Handbook and all other guidelines including but not limited to:
Customer Service Guidelines, Dress Code Guidelines, Core Values, etc.

  • Any other tasks required to help company meet its goals as requested by the center founders or
line manager

Benefits:

  • 15% Staff discount on all food & drinks at the cafe
  • 50% Staff Discount on selected food and drink items from the cafe
  • Working VISA & Medical Insurance
  • 30 Days Annual Leave (as per labour law)
  • 15 days sick leave (as per labour law)
  • Public Holidays to be taken on the day or enleu
  • One return flight to the home country every 2 years

Working Hours:

  • 6 Days a Week on a rotational shift pattern (8 hours + half hour break)

Salary:
AED2, AED2,500.00 per month

Ability to commute/relocate:

  • Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

Experience:

- receptionist: 3 years (preferred)

Language:

  • English (preferred)

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