Guest Accounts Team Leader

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Yas Clinic Khalifa City (Managed by ADSCC) Full time
Responsible for ensuring all staff follow standard operating procedures at the workplace. Overall responsible for Registration and Billing processes while reporting to Guest Accounts Supervisor.

  • Receives and responds to patients and provides any assistance needed.
  • Take appointments for doctors and schedules patients.
  • Registration for patients and Processes bills and assists the patients with the relevant information.
  • Generate and Collects reports from different departments.
  • Liaisons with the MRD for patient files.
  • Coordinate with insurance, billing, admissions, and discharge departments.
  • Acts as a link between the physicians, other clinical staff, and patients.
  • Handles the reception and transfers and attends to telephone calls and enquiries.
  • Records all patient feedback and notify manager. Collects data and information about patient care concerns, needs and problems and implements corrective actions.
  • Analysis statics satisfaction survey data to determine the level of hospitals customer service.
  • Responds to the needs of the patients by ensuring immediate action.
  • Perceives and interprets patient needs and translates them into effective solutions.
  • Attending meetings and participating in committees as required.
  • Maintains a congenial work environment for customer satisfaction.
  • Performs any other jobs assigned by the manager as per exigencies of work.
  • To make regular rounds and see the aesthetic ambience of the reception and hospital is always maintained.
  • Preparing schedule for the designated areas one week prior and forward it to immediate supervisor for WASL HR Update.
  • Ensuring staff are available in their designated areas 5 minutes prior to their actual allotted timing.
  • Ensures designated areas Billing closure on daily basis as routine.
  • Ensuring general consent is taken by staff for new patient and all UCC cases.

Salary:
From AED6,000.00 per month

Experience:

- leading billing and registration team in healthcare sector: 2 years (required)
- billing in healthcare sector: 4 years (required)

Application Deadline: 20/08/2023
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