Supervisor

2 weeks ago


United Arab Emirates Majid al Futtaim Properties Full time

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year.

For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification.

We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do.

If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose:

The F&B Supervisor will be responsible for working under the guidance and supervision of the Operation manager to manage and control the assigned F&B outlet.

The role holder will also be responsible for all aspects of day-to-day running of restaurants including Sales, Customer Service, Quality control, Operations, Staff training, and bring the best customer experience to our F&B function

Role Details - Key Responsibilities and Accountabilities:
Operations Responsibilities

Attentive to customer needs through a friendly and courteous attitude

Assist in leading, mentoring, and training the Food & Beverage Operations team

Ensure all products are available and displayed at required times (in line with the display schedule)

Ensure that staff is conversant with product portions, prices, and codes

Ensure sales entries are correctly entered and receipts are issued to customers before the money is collected

Deliver a daily report of activities to manager

Ensure brand standards are maintained

Liaise with kitchen to ensure the highest standard of food quality and visual appeal

Maintain good communication and provide support to service team

Standardize the setup and ensure stores are open on time

Improve performance by motivating and monitoring staff continuously while investigating and resolving complaints concerning food quality and services

Handle customer complaints and queries in a timely manner

Maintain records and prepare reports to your superior

Ensure the service staff are following the grooming standard

Ensure and participate in proper, correct order taking to speed-up the service

Ensure all the equipment are handled well and report to the store maintenance team in case of any default

Control the food waste and maintain records

Oversee store P&L, budget, orders

Maintain POS system records

Build strong relationship with internal and internal parties

Hygiene Standards

Maintain control of the food consumption of each restaurant

Ensure standards of hygiene are maintained and the restaurant complies with health and safety regulation

Financial Responsibilities

Ensure alignment of procedures in accordance with the Delegation of Authority (DOA)

Assist in monitoring allocated budget to ensure compliance and highlight possible issues

Provide inputs on cost reduction measures

Human Capital Responsibilities

Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work

Provide training and feedback to direct reportees when required
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