Housekeeping Team Leader

2 weeks ago


Dubai, Dubai, United Arab Emirates Premier Inn Hotels LLC Full time
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Are you seeking an opportunity to work with Premier Inn Hotels Middle East.

Want to develop your career with a known brand who puts its people first? This might be the role for youOur Housekeeping Team Leaders are at the front line when delivering an outstanding product to the guest.

Not only do you support to lead, motivate and train our housekeeping team, you are also responsible for releasing rooms to meet the standards required.

Often you will interact with the guest, managing expectations in an friendly and down to earth manner taking great pride and attention towards creating a service that our guests love.

What will I be doing?Leads by example to develop strong guest relationships with repeat or long stay guests, encouraging guests to complete hotel reviews and increase name mentions.

Responsible for all first level escalations and to make decisions in line with the role scope or escalates accordingly.
Ensures the safety of all guests and manages emergency responses as required in line with company policies and procedures.

Ensures team compliance on delivery of all housekeeping policies, procedures, & standardsEnsures room cleanliness and hygiene, chemical handling and PPE practices are followed by the teamCompletes daily inspections for trolleys, guest rooms, storage, public areas, back offices and laundry.

Ensures lost and found items are appropriately reported and recordedEnsures any safety hazards or violations are appropriately managedCompleting reports and filing appropriatelyEnsures maintenance issues raised are completed appropriateReviews and manage stock levelsPreparation of room allocations, shifts and daily, weekly and monthly reportsAction cleaning programs with the HKM, OM and TeamImmediately raises inconsistencies in procedures, practices or systems to the HKM for reviews into trainingConducts , shift briefings & shift handovers.

Monitors & ensures individual & team KPI s, objectives, development plans or training requirements are delivered or completedProvides coaching, training & development to the team in line with objectives on a daily basis & through 1:1 meetings.

Supports the Housekeeping Manager with feedback in relation to the team s performance reviews and development potential of team members for succession.

Adheres to & ensures the safety of the team, managing emergency response as required in line with company policies and procedures.

RequirementsTraining, coaching & feedbackDelegationConflict management & problem-solvingPerforms under pressureFostering a Team EnvironmentAbility to multi-taskTime managementExperienceYou will be likely to have minimum of 1year experience leading a reception team of a branded hotel.

Computer Literate Microsoft OfficeOperations Systems - OperaHygiene and safety experienceWe offer a competitive salary package, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company.

So if you are committed and driven and want to develop into other areas then we will support you to do this.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values.

We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people s skills and careers grow as fast as we do.

A place where everyone has the opportunities to develop and achieve their dreams.

We put emphasis on a promote from within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "Im interested" button and join the teamHousekeeping experience Team Management Ability to perform under pressure Disclaimer:

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