Sales Support Coordinator

2 weeks ago


Dubai, Dubai, United Arab Emirates Right Calibre Full time

Responsibilities:

Your role is pivotal in ensuring client satisfaction, resolving issues, and maintaining strong relationships with our valued customers

The right individual will demonstrate a hunger for sales, showcase an ability to identify and capitalize on upselling opportunities, nurture client relationships for renewals, and contribute to the expansion of our client base

This role requires not only a dedication to exceptional customer service but also a proactive approach to sales and business development

Provide timely and effective support to clients, serve as the primary point of contact between the company and clients, keeping them informed about service updates, product information, and any changes or developments that may affect their operations

Establish and maintain strong, long-term relationships with clients, understanding their unique needs and ensuring that their expectations are met or exceeded

Collaborate with sales to efficiently process client orders

Ensure accurate and timely fulfillment of client requests, acting as a liaison between the client and internal departments to guarantee smooth order execution

Take ownership of sales quotas for renewals, actively engaging with clients to identify opportunities for contract renewals and additional services

Proactively communicate the value of our offerings and work towards exceeding renewal targets to contribute to the overall growth of the business

Collaborate with internal teams to ensure the successful delivery of professional services according to client requirements

Address client inquiries, problems, or issues related to our technology services and products

Coordinate with relevant technical teams to resolve technical problems

Gather and document client feedback to provide insights into customer satisfaction and areas for improvement

Share this feedback with internal teams to enhance our services and products

Identify opportunities to upsell or cross-sell additional products or services that align with the client's needs and business objectives

Maintain a comprehensive understanding of the company's technology offerings and services

Stay updated on industry trends, best practices, and product developments to better assist clients

Maintain accurate records and documentation of client interactions, service requests, and issue resolutions for tracking and reporting purposes

Qualifications
Bachelor's degree in a related field or equivalent work experience

Excellent interpersonal and communication skills, both written and verbal

Strong problem-solving abilities with a customer-centric approach

Proficiency in using CRM software and other relevant tools

Ability to work in a fast-paced, dynamic environment and adapt to changing client needs

Technical knowledge and the ability to understand and explain complex technology concepts

Work experience in industries such as: technology, construction, contracting/or any sales experience

Experience working or interacting with people, for example: community involvement, student organizations/clubs, internships, and/or sports

Approach internal and external clients in an Enthusiastic manner taking a Positive and Optimistic approach in everything you do, continually Encouraging those whom we interact with

Our people are Dedicated - Through Perseverance, we will work to exceed our client's expectations, remaining Diligent to provide an above exceptional experience
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