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Sales Support Coordinator
2 weeks ago
Responsibilities:
Your role is pivotal in ensuring client satisfaction, resolving issues, and maintaining strong relationships with our valued customers
The right individual will demonstrate a hunger for sales, showcase an ability to identify and capitalize on upselling opportunities, nurture client relationships for renewals, and contribute to the expansion of our client base
This role requires not only a dedication to exceptional customer service but also a proactive approach to sales and business development
Provide timely and effective support to clients, serve as the primary point of contact between the company and clients, keeping them informed about service updates, product information, and any changes or developments that may affect their operations
Establish and maintain strong, long-term relationships with clients, understanding their unique needs and ensuring that their expectations are met or exceeded
Collaborate with sales to efficiently process client orders
Ensure accurate and timely fulfillment of client requests, acting as a liaison between the client and internal departments to guarantee smooth order execution
Take ownership of sales quotas for renewals, actively engaging with clients to identify opportunities for contract renewals and additional services
Proactively communicate the value of our offerings and work towards exceeding renewal targets to contribute to the overall growth of the business
Collaborate with internal teams to ensure the successful delivery of professional services according to client requirements
Address client inquiries, problems, or issues related to our technology services and products
Coordinate with relevant technical teams to resolve technical problems
Gather and document client feedback to provide insights into customer satisfaction and areas for improvement
Share this feedback with internal teams to enhance our services and products
Identify opportunities to upsell or cross-sell additional products or services that align with the client's needs and business objectives
Maintain a comprehensive understanding of the company's technology offerings and services
Stay updated on industry trends, best practices, and product developments to better assist clients
Maintain accurate records and documentation of client interactions, service requests, and issue resolutions for tracking and reporting purposes
Qualifications
Bachelor's degree in a related field or equivalent work experience
Excellent interpersonal and communication skills, both written and verbal
Strong problem-solving abilities with a customer-centric approach
Proficiency in using CRM software and other relevant tools
Ability to work in a fast-paced, dynamic environment and adapt to changing client needs
Technical knowledge and the ability to understand and explain complex technology concepts
Work experience in industries such as: technology, construction, contracting/or any sales experience
Experience working or interacting with people, for example: community involvement, student organizations/clubs, internships, and/or sports
Approach internal and external clients in an Enthusiastic manner taking a Positive and Optimistic approach in everything you do, continually Encouraging those whom we interact with
Our people are Dedicated - Through Perseverance, we will work to exceed our client's expectations, remaining Diligent to provide an above exceptional experience
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