Assistant Reservations Manager

1 week ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc. Full time

Job Number Job Category ReservationsLocation The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Assists with the soliciting and managing of reservations sales-related opportunities.

Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. CANDIDATE PROFILE
Education and Experience

  • High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area. OR
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area. CORE WORK ACTIVITIES Understanding Markets & Maximizing Revenue
  • Identifies new reservations sales business to achieve personal and property revenue goals.
  • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Closes the best opportunities for the property based on market conditions and property needs.
  • Monitors same day selling procedures to maximize room revenue and control property occupancy.
  • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Conducting Daily Reservations Sales Activities
  • Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Uses sales resources and administrative/support staff effectively.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Assists with monitoring accuracy of reservation sales orders within tracking systems.
  • Tracks no-show reservations and processes charges.
  • Manages wait list and prioritizes order of wait list contacts to be made.
  • Prepares work and maintenance orders. Providing Exceptional Customer Service
  • Supports the company's service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience.
  • Services our customers in order to grow share of the account.
  • Executes and supports the company's customer service standards and property's brand standards.
  • Provides excellent customer service consistent with the daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Sets a positive example for guest relations.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
  • Handles guest complaints and disputes following the instant pacification procedures. Additional Responsibilities
  • Utilizes intranet for resources and information.
  • Creates contracts as required. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.

The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.

It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.

As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.

And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

#J-18808-Ljbffr

  • Assistant Reservation Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Darina Holidays Full time

    Job Description:Assisting the Reservation manager and supporting the Reservation Team Depart to achieve the goal of providing high qualitycustomer service.Making reservations for the customers/ agent based on ther various requiremenyt and budgetary allowances.Tailor-made requests from agent including hotel accommodation, tours, transfer and other...

  • Assistant Manager Reservations

    1 week ago

    Dubai, Dubai, United Arab Emirates One&Only Resorts Full time

    As an Assistant Manager, Reservations you will be responsible for assisting the Manager, Reservations in managing the daily operations. You should be a continuous source of information to help and assist all the guests & colleagues in their needs, as well as replying to all incoming correspondence promptly. You will train all technical skills and service...

  • Assistant Reservations Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Assistant Reservations Manager for Waldorf Astoria Dubai Palm Jumeirah ensures the smooth and efficient operations of the Reservation department through prompt, effective and proper reservation service to achieve maximum room revenue, in order to meet or exceed the revenue target. Monitors upselling techniques.What will I be doing? Monitor RMS for Daily &...

  • Reservation Assistant

    1 week ago

    Dubai, Dubai, United Arab Emirates Darina Holidays Full time

    i DO NOT APPLY IF YOU DONT HAVE EXPERIENCE AS WE WILL REJECT YOUR APPLICATIONJOB RESPONSIBILITIESHandling hotel reservations from all the markets, Assisting will tailor-made requests including hotel accommodation, tours, transfer, and other servicesKEY ACTIVITIES Provide fast and accurate replies for all the requests Offer exceptional customer service, which...

  • Assistant Manager, Reservations

    1 week ago

    Dubai, Dubai, United Arab Emirates Kerzner International Resorts Full time

    Assistant Manager, Reservations - One&Only One Za'abeel(9172)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm,...

  • Eagleye Hr Consultant

    1 week ago

    Dubai, Dubai, United Arab Emirates Assistant Kitchen Manager Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsProperly cleaning and sanitizing all food preparation areas according to established standards of...

  • Assistant Reservations Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Grand Mercure Hotel and Residences Dubai Airport Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Reservations Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Mezzanine Bar & Kitchen Full time

    As a Reservations Manager, you will be leading the Reservations team, supporting and guiding them to achieve required standards for sales goals and excellent customer service . As part of the Commercial team, you'll set the Restaurant Reservations strategy in line with the department's commercial ambitions. Job Description: • Ensuring that customer...

  • Complex Reservations Assistant Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Le Méridien Dubai Hotel & Conference Centre, Airport Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture...

  • Reservation Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Accor Hotels Full time

    Company DescriptionYour Fairmont Journey Starts Here:Are you asomeonewith a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.Job DescriptionTo manage the reservations operations, ensuring the hotel standards and procedures are...

  • Reservations Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates 25hours Hotels Full time

    Company DescriptionPeople who love their job put their all into it and aren't interested in the norm.That's just how we are:different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way - with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve...

  • Reservations Supervisor

    1 week ago

    Dubai, Dubai, United Arab Emirates Studio M Arabian Plaza Full time

    As a Reservations Supervisor at Studio M Arabian Plaza, Dubai, you play a key role in supporting the reservations department by overseeing reservation operations and providing exceptional customer service. Your responsibilities include supervising reservation agents and ensuring efficient booking processes.Key Job Responsibilities: Supervise and lead the...

  • Reservations Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Minor Hotels Dubai Full time

    Assisting and advising customers who may be choosing from a variety of travel options. Making reservations for customers based on their various requirements and budgetary allowances. Checking the availability of accommodation or transportation on the customers' desired travel dates. Helping plan travel itineraries by suggesting local tourist attractions and...

  • Reservations Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Reservations Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    "Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor,...

  • Reservation Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates NH Collection Full time

    Company DescriptionNH Collection Dubai The Palm: Eclectic Elegance on Palm JumeirahFeel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall and the largest fountain in the world, the captivating Palm Fountain at The Pointe.Our new property is...

  • Reservations Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. What will I be doing?As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work...

  • Reservations Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates DoubleTree by Hilton Hotel & Residences Dubai Al Barsha Full time

    A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. What will I be doing?As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work...

  • Reservations Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Grand Hyatt Full time

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.The Reservations Agent is responsible to assist the Director of Reservations in managing the Reservations Department and work closely with...

  • Assistant Reservations Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Accor Hotels Full time

    The job posting is outdated and position may be filled Responsible for both individual and groups reservation operations and department trainings and maximizing existing/new talents knowledge related to Systems, brand and products. Maintaining an accurate room inventory control and Reservations daily/weekly/monthly tasks. Regularly checks the input and the...