Spa Therapist

1 week ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

Job Number

Job Category Spa

Location W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

SPA THERAPIST
Operations

  • Monitor and stick to time schedule to stay on schedule throughout the day.
  • Escort guests to and from treatment rooms.
  • Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
  • Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).
  • Provide massage services to guests using props (e.g., rain sticks, hot stones, pregnancy cushions) and/or products (e.g., oils, gels, lotions).
  • Provide body treatments to guests using body scrubs and body wraps.
  • Offer guests amenities such as water, coffee, or heated neck pillows.
  • Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable.
  • Keep current with techniques and modalities related to field of work.
  • Maintain current skills and licensure in service area as per regional requirements.
  • Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety.
  • Check computer or reservation center for updates and changes to schedule regularly throughout the day.
  • Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
  • Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing Assistant Spa Manager/ Spa and Recreation Manager.
  • Maintain and develop client base.
  • Maintain guest history files on all existing guests and create files for new guests.
  • Review all upcoming appointments and treatments.
  • Demonstrate knowledge of current trends in spa industry.
  • Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and checkin and checkout procedures.
  • Maintain knowledge of retail brands, services and special promotions available in the Spa.
  • Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.
  • Promote and sell spa services including retail offerings related to the Spa.
Maintain Spa Environment

  • Set up workstation and/or treatment room with necessary products, equipment, and supplies.
  • Clean, maintain, and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).
  • Maintain cleanliness of workstation and/or treatment room throughout shift.
  • Secure supplies and equipment at the end of each shift.
  • Dispose of trash and dirty linens in the proper area.
  • Evaluate equipment to assess proper functioning and report deficiencies.
Guest Relations

  • Address guests' service needs in a professional, positive, and timely manner.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Communication

  • Speak to guests and coworkers using clear, appropriate and professional language.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Escort all guests to changing rooms, relaxation, or next appointment.
Safety and Security

  • Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
  • Report work related accidents, or other injuries immediately upon occurrence to assistant spa manager/spa and recreation manager.
  • Practice universal health care protocol while dealing with guests and coworkers.
Policies and Procedures

  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Follow company and department policies and procedures.
  • Make sure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Perform other reasonable job duties as requested by Assistant Spa Manager/ Spa and r

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