Quality Manager Jobs In Dubai

1 week ago


Dubai, Dubai, United Arab Emirates Hilton Full time

Quality Manager Jobs at Hilton Dubai Palm Jumeirah

A Quality Manager at Hilton Dubai Palm Jumeirah focuses on driving continuous improvement across all departments. This role involves conducting quality audits, assisting in reviewing Standard Operating Procedures (SOPs), identifying key areas for enhancement, facilitating Quality Improvement Teams, and communicating vital information.

Responsibilities:

  • Monitor customer feedback through the S.A.L.T platform, track defects, and collaborate with Heads of Departments (HODs) to minimize trends
  • Conduct operational reviews and analyses to enhance performance and efficiencies
  • Monitor procedures related to the management of Hilton Honors and TWS guests to pinpoint areas for enhancement

Additional Responsibilities:

  • Present Quality Guidelines and emphasize their significance during orientation programs
  • Support the Director of Operations during bi-yearly Quality Assurance auditor visits
  • Have experience in the Food and Beverage industry

Requirements:

  • Must be presentable and capable of representing the brand effectively
  • Excellent communication skills with guests from diverse backgrounds
  • Ability to inspire others regarding the local attractions and property
  • Proficient in time management and multitasking

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