Md - Architectural Firm

1 week ago


Dubai, Dubai, United Arab Emirates EOS Recruitment Full time

Position-COO/MD

Company:
Architectural Firm

Location:
Dubai

Strategic Planning & Development

  • Work closely with the Founders to develop and accomplish goals and strategic plans established by Head of Departments (HODs).
  • Identify opportunities for new value creation.
  • Provide direction to a service organization that mirrors the company's adopted mission and core values.
  • Remain knowledgeable of market and industry trends, competitors, and all aspects of the market.

Operations

  • Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of The Company.
  • Build and maintain a departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs.
  • Responsible for the measurement and effectiveness of all processes internal and external.
  • Provide timely, accurate, and complete reports on the operating condition of the company.
  • Establish key performance indicators for the management of the operations group.
  • Participate in formulating and administering company policies and lead in their enforcement.

Customer Relationship Management

  • Oversee all customerfacing positions (customer care, and professional services) as well as quality assurance, software development activities, and product management.
  • Drive our operating capabilities to surpass customer satisfaction, retention, and company goals.
  • Build positive and lasting relationships between the company and its customers.
  • Represent us at various community activities; Meet and network regularly with business leaders in the community.
  • Represent the company with clients, investors, and business partners.

Financial/ Business Planning & Budgeting

  • Work with Founders and HODs on budgeting, forecasting and resource allocation programs.
  • Partner with the Senior Finance Manager to achieve favorable financial results with respect to sales, profitability, cash flow, mergers and acquisitions, systems, reporting, and controls.

People and process management

  • Provide management to staff and leadership to the organization that aligns with the Company business plan and overall strategic vision.
  • Motivate, mentor, and lead a highperformance management team.
  • Establish compensation, training, and short and longterm goals for the operations groups.
  • Oversee the HR function, including recruitment, staff contracts, benefits, and compensation.
  • Oversee the development of systems that monitor and evaluate team performance creating development plans which grow the organization's core capabilities.
  • Oversee the quality control of services as well as employee productivity.

Infrastructure and systems development

  • Lead all aspects of office management and ensure good working conditions for staff in conjunction with the Head of Finance and Resources.
  • Ensure that the company invests appropriately in growing both the infrastructure (IT, networks, software) and systems (Financing, Billing, Project Management) to meet the growth demands of the business.
  • Lead the continuous improvement of all internal systems to meet the demands of a growing business.


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