Specialist – Service Recovery Jobs in Abu Dhabi
1 week ago
Specialist – Service Recovery Jobs in Abu DhabiDescription:
Deliver a high quality comprehensive and consistent approach to dealing with complaints and dissatisfied customers across the GroupCapture, investigate and respond to complaints and compliments for the Group as a whole and, monitor progress against complaints.
To proactively contribute to identifying continuous improvement initiatives, developing business intelligence to identify changes and solutions, which improve the resolution of complaints across the Group on a day to day basis for our customers.
Collate customer satisfaction information across the group to identify the success of our service provision across the group and identify opportunities for service improvement.
Job Requirements:
Bachelor degree in related disciplineMinimum 0-1 years' experience in a similar role with a proven track recordStrong written, verbal, analytical and presentation skillsAbility to interact effectively with a wide range of staff throughout the company
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