East European Experience Duty Manager for a 4-Star Deluxe Hotel

1 week ago


Dubai, Dubai, United Arab Emirates Apt Resources | Recruitment Specialists Full time

Apt Resources is currently seeking a talented and experienced Duty Manager to join our client's team at a 4-star deluxe hotel.

As the Duty Manager, you will oversee the hotel's daily operations, ensuring that all departments are running smoothly and guests are receiving high-quality service.

You will also be responsible for handling any guest issues or complaints, as well as managing and supervising the hotel staff.

This is a key leadership role that requires excellent communication, organizational, and problem-solving skills.

Responsibilities:
Oversee the daily operations of the hotel, including front desk, housekeeping, food and beverage, and other departmentsEnsure a high standard of customer service is provided to all guestsManage and supervise hotel staff, including hiring, training, and schedulingHandle any guest complaints or issues, resolving them in a timely and professional mannerMonitor and enforce hotel policies and proceduresCoordinate with other departments to ensure seamless guest experiencesMaintain a strong knowledge of hotel services, amenities, and local attractionsAssist with budgeting and financial managementStay updated on industry trends and make recommendations for improvementsRequirementsPrevious experience as a Duty Manager or similar role in a hotel settingStrong leadership and managerial skillsExcellent communication and interpersonal skillsAbility to handle and resolve guest complaints effectivelyKnowledge of hotel operations and industry standardsStrong problem-solving and decision-making abilitiesDetail-oriented with strong organizational skillsProficient in Microsoft Office and hotel management systemsBenefitsBasic Salary : AED Single accommodation + Service charge + Language allowance + Upselling incentive
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