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Client Solutions Manager

3 months ago

Dubai, Dubai, United Arab Emirates GLG Full time

Job Summary
GLG is seeking a French speaking Client Solutions Manager to join our EMEA Financial Services
team, based in Dubai. We have a prestigious and sophisticated client base at leading financial
institutions in the EMEA region, including some of the world's largest Private Equity funds, Hedge
funds and Mutual and Sovereign funds.

The Client Solutions Manager is tasked with scoping, facilitating, managing and executing primary
research projects for a range of client users. Client Solutions Managers design and facilitate
customized research products, creating innovative solutions on each client assignment.

Specific responsibilities include (but are not limited to):

  • Taking accountability and responsibility for a full book of complex clients by serving as a thought
partner to scope, design, and deliver a range of bespoke projects. Most projects are based on short

turn-around phone consultations, but the role also involves scoping out and pitching beyond-the-call

engagements, including surveys, strategic projects, events and other in-depth engagements.

  • Participating in thoughtful background research on your clients' product portfolios to support thought
partnership initiatives and proactive outreach planning.

  • Driving bestinclass client engagement and experience in a defined portfolio of accounts. This
relationship development will stem from in-person client meetings, project execution and telephone

interactions.

  • Facilitating educational interactions between GLG Council Members (experts) and our clients. This
involves fulfilling time-sensitive requests through building and qualifying primary populations of

relevant experts.

  • Developing relationships with GLG's most respected senior executives, as well as recruiting new
experts into the GLG Councils through research, networking, and direct outreach.

  • Demonstrating excellent communication, good judgment, effective collaboration, and account/client
ownership skills.

  • Delivering worldclass client service marked by high levels of responsiveness, accuracy, insight,
urgency, attention to detail, professionalism, follow-through, enthusiasm, and serving as an example of

excellence in client service to others within GLG.

  • Developing and implementing account management strategies, in close collaboration with leadership
and sales teams to grow revenue and ensure retention of existing accounts

  • Exercising flawless judgment around GLG's policies and procedures for protecting the integrity of our
client engagements.

  • Coaching, mentoring and developing junior team members through active performance management.
  • Towards the end of tenure, opportunity to manage a team of junior to midlevel professionals to meet
commercial and service targets for client accounts and/or take on greater responsibility for client

service at large revenue accounts.

  • Bachelors or higher degree or equivalent work experience.
  • 24 years of work experiences in a clientfacing role or commensurate experience in consulting,
private equity, executive recruiting, or relevant industry.

  • Full professional fluency in English and Arabic
  • Proven record of being able to manage and grow a large commercial book of financial services
clients.

  • Passion for solving complex problems and executing bestinclass customer service.
  • Demonstrated commitment, judgment, emotional maturity, and intensity, ideally in a fastpaced, multitask
- oriented environment.

  • Superior communication skills, including oral, written, and presentation abilities.
  • Ability to work to tight deadlines and manage multiple projects simultaneously.
  • Demonstrated client service and relationship management skills in EMEA region.
GLG attracts employees from the most distinctive academic and professional backgrounds. We are
looking for smart, curious individuals that have a passion for learning and want to join a fast -paced
environment where no two days are the same.

What we offer:

  • Competitive base salary plus quarterly commission programme and comprehensive benefits
(including medical and dental, 25 days annual leave plus bank holidays, maternity, paternity and

adoption leave, EAP, LinkedIn Learning and others)

  • Global tuition reimbursement to support GLGers who want to continue their professional education
  • Hybrid working model
  • Company laptop and IT equipment for home office if needed
  • An opportunity to contribute to GLG's Social Impact Partners Programme

About GLG / Gerson Lehrman Group
GLG is the world's insight network.

Our clients rely on GLG's global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).


GLG's industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards.

Our compliance standards are a major