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Healthcare Policy Administration Assistant
1 week ago
Job purpose:
As a Healthcare administration assistant, you will perform various tasks daily. And therefore, you should be able to multitask and prioritize. We also expect you to handle sensitive information confidentially. You should be able to combine exceptional communication skills with an ability to perform behind the scenes tasks,
The role requires a great deal of independent thought or judgment acting within well-defined policies and procedures.
Key Responsibilities:
• Provide full administrative support to clients & intermediaries.
• Review all documents received and enter data in the healthcare systems while ensuring a high level of accuracy within the time frame as per the agreed SLA's.
• Ensure regulatory compliance is achieved through continuous monitoring and reporting of process, procedures, and systems gaps.
• Maintaining physical or electronic records related to medical insurance policies & maintenance requests.
• Upload member data files to regulatory systems ensuring compliance with regulatory directives.
• Upload PBM membership data to partner system
• Liaise with cross-functional teams for customer service, medical and health on track related queries.
• Ensuring customer, client and broker are at the center of day-to-day activities to meet the evolving needs and expectations.
Operational & Technical Responsibilities:
As Healthcare administrative assistant, you will perform various tasks daily. So, you should be able to multitask and prioritize. We also expect you to handle sensitive information confidentially. You should be able to combine exceptional communication skills with an ability to perform 'behind the scenes' tasks.
Essential Requirements:
• Previous experience in policy administration role
• Tertiary education
• One-year administrative experience within the insurance industry
• MS office - Microsoft Excel skills including (Data Filters. Data Sorting, Pivot Tables, Cell Formatting, Cell Formatting, Data validation) are a must for this role.
• Excellent organizational and multitasking skills
• Customer-oriented communication skills
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