Program Manager

1 week ago


Dubai, Dubai, United Arab Emirates myGwork Full time

Description

Join us at Amazon, where we strive to be the most customer-centric company in the world.

We are continuously working to elevate the customer experience, specifically focusing on enhancing the fulfillment and delivery of orders. Our goal is to develop a top-notch last-mile operation that not only meets but surpasses our customers' expectations by ensuring swift, accurate, and cost-effective order deliveries.

Amazon Hub Delivery is an innovative service that enables local small businesses to collaborate with Amazon in offering flexible and efficient delivery solutions that amaze customers globally. As a rapidly expanding branch of Amazon Logistics (AMZL), Hub Delivery is on a remarkable growth trajectory worldwide.

Currently, Hub Delivery is in search of a Process Improvement Specialist who will spearhead global process enhancements to elevate both customer and driver experiences.

Key job responsibilities

  • Take ownership of critical business metrics encompassing all quality measures affecting both internal and external stakeholders.
  • Facilitate alignment among worldwide stakeholder teams to drive metric enhancements through collaborative projects and objectives.
  • Collaborate with technology partners to implement new features within the global Hub Delivery network.

A day in the life

Tasked with program development, scaling, and iterative improvements.

About The Team

The Hub program forms part of Amazon's rapidly expanding rural and urban delivery initiative. We collaborate with small business owners who are passionate about delivering exceptional service to Amazon customers. Our partners set a high standard for the delivery experience, especially in challenging last-mile scenarios. Currently, we are establishing the Hub network in various countries including the UAE, Egypt, Japan, Mexico, Spain, and the US, with plans for further global expansion.

We are seeking candidates to join us at the following locations:

Dubai, ARE

Basic Qualifications
  • Bachelor's degree.
  • Experience in program or project management.
  • Proven track record in developing processes, project management, and schedules.
  • Minimum of 4 years' experience in program management.
  • Demonstrated experience in utilizing data and metrics to identify and propel improvements.
  • Previous involvement in owning program strategy, end-to-end delivery, and effectively communicating outcomes to senior leadership.
  • Background in planning, establishing standard work, performance metrics, and driving process enhancements.
Preferred Qualifications
  • PMP certification.
  • Ability to exert influence without direct authority.
  • Over 2 years of experience driving process improvements.

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