IT Support Specialist

1 week ago


Dubai, Dubai, United Arab Emirates SimplyApply Full time

Responsibilities

CapitalOne is seeking a customer first technology support associate for alarge geographically dispersed organization. Technical support willrequire excellent written and verbal communication skills and willfocus on troubleshooting laptop (Windows & Mac) issues,mobile device support, password resets, etc. Additionalresponsibilities may include:

  • Provide technical support throughremote access tools to resolve internal end user issues and achievefirst call resolution
  • Monitor and respondquickly and effectively to tickets, calls, chats, or in-personservice requests
  • Interact with end users viasoft phone or chat modules to resolve software and hardwareissues
  • Utilize Service Now as the ticketingtool to track and escalate tickets for endusers
  • Assist with onboarding of new Agents bytraining and allow others to shadow
  • Performother tasks as needed and instructed by your manager

BasicQualifications

  • High School Diploma, GED orequivalent certification
  • At least 1 year ofremote help desk support experience

PreferredQualifications

  • Associate's Degree inComputer Science, Information Systems, andEngineering
  • ITILCertification
  • Mac Integration BasicsCertificate or at least 1 year of Mac supportexperience
  • Windows 10 Certificate or at least 1years of Windows OS support experience
  • At least2 years of remote help desk supportexperience


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