Reservations Agent
2 weeks ago
- Reservation Excellence: Crafting Memorable Stays
- Assist customers in selecting travel options, including accommodations and transportation, based on their preferences and budget.
- Make reservations for customers, checking availability on their desired travel dates.
- Ensure accurate entry of customer information and reservation details in the system.
- Process customer payments securely and accurately.
- Send confirmation details to customers, including reservation information and payment confirmation.
- Stellar Communication Prowess: Engaging Guests with Exceptional Service
- Respond promptly and professionally to customer inquiries, booking requests, and concerns via email, maintaining a courteous and friendly tone while ensuring clarity and accuracy.
- Prioritize urgent emails, demonstrate excellent written communication skills, and use a professional and customer-centric approach in all email interactions.
- Adhere to brand standards and guidelines when handling telephone calls, maintaining a professional and friendly demeanour throughout the conversation.
- Customer Engagement: Creating Unforgettable Experiences
- Provide exceptional customer service by promptly responding to inquiries, addressing concerns, and answering questions about the reservation process.
- Anticipate guest requirements and attend to special requests in a professional manner, ensuring effective communication with relevant departments.
- Keep abreast of industry trends, hotel policies, and promotions to provide accurate information and recommendations to customers.
- Assist customers with amendments or cancellations to their reservations as needed.
- Troubleshooting Ninja: Resolving Challenges with Finesse
- Address any issues or concerns that may arise with bookings or reservations promptly and professionally.
- Collaborate with relevant departments, such as the Front Desk, to confirm reservations and resolve any discrepancies.
- Revenue Amplifier: Unleashing Potential and Igniting Growth
- Maintain up-to-date & comprehensive knowledge of hotel offerings, facilities, services, and amenities including published rate plans, promotions, room availability, pricing structures for different segments, and booking policies.
- Actively promote and educate customers on the benefits and advantages of making direct bookings by demonstrating expertise in promoting and conveying the unique selling points of the hotel to maximize guest satisfaction and revenue opportunities.
- Upsell when appropriate, providing information on available services or special packages.
- Reservation Command Centre: Orchestrating Seamless Experiences
- Ensure strict adherence to data compliance regulations and maintain the highest level of confidentiality in handling guest information and reservation records.
- Assist in generating reports related to reservation performance, occupancy rates, revenue analysis, and booking trends.
- Continuously evaluate reservation processes and procedures, identifying areas for improvement and implementing streamlined workflows.
- Ensure compliance with brand standards, policies, and procedures related to reservations daily tasks, guest interactions, and customer service.
-
Reservation Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates City One Tourism & Travel LLC Full timeOur company is looking for Inbound Reservation Agent/Sales preferably with thebelow qualifications**:RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as...
-
Reservations Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Grand Hyatt Full timeSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.The Reservations Agent is responsible to assist the Director of Reservations in managing the Reservations Department and work closely with...
-
Reservations Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Hive Holiday Homes Full timeWe are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...
-
Reservations Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Grand Hyatt Full timeSummary:You will assist in ensuring the smooth operation of the department following Hyatt International's strategies and brand standards while meeting employee, guest, and owner expectations.The Reservations Agent supports the Director of Reservations in overseeing the Reservations Department, cooperating with Sales and Marketing and other relevant Rooms...
-
Reservation Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full timeWe are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...
-
Reservation Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full timeWe are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...
-
Reservation Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates HIT HUMAN RESOURCE Full timeWe are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...
-
Reservation Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Westminster Properties Full timeRESERVATION AGENT:5* Hotel Back ground (or Holiday Homes) with solid experience in PROPERTY MANAGEMENT SYSTEM **(RMS, Opera, ) as reservation executive (back office)URGENT- 5 Hotel UAE Experience in Property Management System regarding reservations booking, check-in, check-out, cancellations, invoicing, receipts, blocking the units, unit availability in PMS,...
-
Reservation Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Almaraseem Holiday Homes & Tourism Full timePLEASE CHECK THE JOB DESCRIPTION FIRST BEFORE APPLYING 23 Experience in Travel and Tourism Industry / Hotel Reservation Booking in UAE is a must. We are looking for detailoriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel...
-
Cluster Reservations Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Hilton Full timeCluster Reservations AgentA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation...
-
Reservations Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Kempinski Hotel & Residences Palm Jumeirah Full timeReservations AgentThe incumbent of this position is responsible to materialize the maximum number of requests and reservations. Key Responsibilities:Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.Ensure clients' satisfaction and adherence to Kempinski service standards.Follow...
-
Reservation Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full timeWe are hiring- Reservation Agent- Minimum 1 year experience in same field- Immediate join
-
Reservation Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Grand Excelsior Hotel Full timeProcesses reservations by mail, telephone or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how...
-
Reservation Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Carlton Downtown Hotel Full timeReservation Agent Responsibilities: Assisting and advising customers who may be choosing from a variety of travel options. Making reservations for customers based on their various requirements and budgetary allowances. Checking the availability of accommodation or transportation on the customers' desired travel dates. Helping plan travel itineraries by...
-
Reservation Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Rayna Tourism LLC Full timeWe are looking for detail-oriented reservation agents to assist our customers from Russia with their booking needs. Should be well versed with native russian language. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation...
-
Reservation Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Holiday International Hotel Full timeProcesses reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hoteldepartments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packagesplans. Knows the creditpolicy of the...
-
Reservation Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Accor Full timeWhat You Will Be Doing Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenueAims to upsell rooms and other services to maximize the profitability of the companyIs fluent in all Accor distribution...
-
Reservations Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Cheval Maison The Palm, Dubai Full timeJob Ref:CHE1475Branch:Cheval Maison The Palm, DubaiLocation:Cheval Maison The Palm, DubaiSalary/Benefits:Competitive Salary plus benefitsContract type:Fixed TermHours:Full TimeShift pattern:General office hoursHours per week:48Posted date:23/06/2023Closing date:25/07/2023This exciting opportunity as a Reservations Agent role is a group support role for our...
-
Reservations Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Millennium Place Marina Full timeAs a Reservations Agent at Millennium Place Marina, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.Key Job Responsibilities: Provide information about room availability,...
-
Reservation Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Anantara Hotels Resorts & Spas Full timeTo serve the needs of the business, our guests and our colleagues by coordinating all inquiries, booking and selling of the main product of the hotel – Rooms. Key objectives are to simultaneously maximize guest satisfaction, and hotel revenue.The Reservation Agent captures details from the incoming calls and coordinates each reservation to ensure the...
