Customer Care Executive

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Healthcare Full time
**Administrative activities: General

  • Makes patients and their families feel welcome in the hospital.
  • Exhibits care and service with empathy.
  • Provides personalized service by identifying regular patients, greeting patients by name and maintains their details.
  • Maintain the Key Result Areas (KRAs) / Key Performance Indicators (KPIs) related to each section as describing in details in "Orientation Checklist" in the appendices.
- section Arranges for an interpreter as needed.

  • Recognizes patients in need of immediate medical attention and activates appropriate response systems.
  • Facilitates communication between Front Office Executives and patient/customer and other members of the health care discipline.
  • Coordinates customer care services beyond the reception area.
  • Relays feedback from patients and their families to the Front Office In Charge.
  • Greets patients and their families and enquires about the nature of their visit / call and implements appropriate course of action.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures, reporting needed changes to the Customer Relations Manager.
  • Contributes to team effort by accomplishing related results as needed
  • Competence is demonstrated in all performance output areas
  • Meet patient and customer expectations and maintain quality service principles
  • Manages complaints in a time sensitive manner
  • Document and resole complaint where applicable
  • Participate in Quality Improvement projects
  • Company values are demonstrated in behaviour
  • Participates in educational programs, inservice meetings and trainings as directed Attends meetings as requiredCustomer Service
  • Recognizes patients in need of immediate medical attention and activates appropriate response systems.
  • Directs patients to the right department by escorting them.
  • Facilitates communication between Front Office Executives and patient/customer and other members of the health care discipline.
  • Coordinates customer care services beyond the reception area.
  • Conduct daily patient satisfaction survey
  • Conduct daily patient visit Relays feedback from patients and their families to the Customer Relations ManagerCall Center
  • Answers incoming calls within 3 rings
  • Responds to callers' needs in a professional, serviceoriented manner and maintains the highest level of customer satisfaction by seeking first call resolution.
  • Answers caller's questions at the same time tries to obtain full understanding of what information is being requested.
  • Understands the requirement of the callers and provides information accordingly. Provides accurate information about the services offered by the Hospital.
  • Directs calls to the appropriate department/individuals; both external & internal calls.
  • Maintains an accurate telephone directory to ensure connecting callers to the desired destination.
  • Conducts appointment bookings for the clinics.
  • Provides physician referrals to callers.
  • Exhibits urgent call management techniques and diplomacy while dealing with difficult situations.
  • Responds to caller query/ problems within assigned level of authority.
  • Reports in a detailed and accurate manner to the Call Center Supervisor, when required.
  • Ensures the caller is on hold when transferring or briefly leaving the line and informs the caller prior to doing so. Directs complaints to the concerned department and transfers extremely difficult callers to the Call Center Front Office In ChargeOutpatient Clinics
  • Registers new patients in the Information Technology system ensuring accurate information is collected and opens new medical record accordingly.
  • Messages are taken and delivered to appropriate individuals within set time frame
  • Telephone etiquette principles are followed
  • Patient demographic data and accurate eligibility details collected and entered into system as per company standards
  • Schedules appointments, collects payments, enters charges, performs back office work and issues receipts as specified in the duty rota.
  • Communicates all relevant information to Front Office In Charge on a daily basis.
  • Expedites flow of visitors/patients and ensures that each person receives customer care service that exceeds expectations by providing a welcoming environment.
  • Provides information about medical insurance coverage to patients and checks with the accounts/insurances department to ensure accurate information before sending the patient to the doctor.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Recognizes patients in need of immediate medical attention and activates appropriate response systems.
  • Patient / Customer are welcomed and received according to company procedure
  • Registration forms are signed and filed.
  • Insurance Card copies kept on patient files/system.
  • Patient attendance confirmed by entering da

  • Customer Care

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Global one Full time

    Customer CareWith 2 years experienceHusband visa or Own visaPreferably Asian NationalityWilling to relocate in Abu DhabiSalary Package AED 3000Salary: AED2, AED3,000.00 per monthAbility to Commute: Abu Dhabi (required)Ability to Relocate: Abu Dhabi: Relocate before starting work (required)


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AL RAWAD PERFUMES INDUSTRY Full time

    We need Customer Care Representative for dealing with Indoor customers for selling of perfumes for the Perfumes Industry.Experience in sales of perfumes product.Indoor customer care activity in the area of Abu Dhabi2000 to 2500 AED salary.Salary: AED2, AED2,500.00 per monthLanguage: Arabic (preferred)


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Ali Alghanim and Sons Automotive Company Full time

    Job Responsibilities/Accountabilities:To check if there are any improvements that can be made to the service provided.To ensure the customer is fully satisfied.To demonstrate care and support for the customer.To capture any dissatisfaction before it potentially becomes severe.To verify with the customer that all is fine with their vehicle and the service...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Farah Experiences Full time

    The Social Media Customer Care Executive is responsible for social media customer service on all Social Media platforms used by Experience Hub for a wide range of brands represented in Abu Dhabi. To be successful you must have a passion for customer service, Social Media and written communications.In order to be considered for the role, you will be able...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sitters Child Care Services Full time

    Job Description:We are seeking a dynamic and results-oriented Customer Care Executive to join our team. The ideal candidate will be responsible for managing large volumes of incoming phone calls, generating sales leads, and providing exceptional customer service to our clients.Responsibilities:Manage large amounts of incoming phone calls.Generate sales...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Ali Alghanim And Sons Automotive Company Full time

    Job Responsibilities/Accountabilities:To check if there are any improvements that can be made to the service provided.To ensure the customer is fully satisfied.To demonstrate care and support for the customer.To capture any dissatisfaction before it potentially becomes severe.To verify with the customer that all is fine with their vehicle and the service...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Bustan Centre and Residence Full time

    Need a Person with good communication skills in arabic language.This person has to contact with customer database on a one on one communication and turn the conversation to a sale of our products. Candidate must be fluent in arabic speaking as all our customers are Emirati Arabs. He also should have English language skills to coordinate with the Team. Any...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates International Gas Services Est Full time

    We are seeking a dedicated and customer-focused Customer Service Executive to join our team. In this role, you will be the first point of contact for our customers, addressing their needs and queries with professionalism and care.Key Responsibilities: Provide accurate, valid, and complete information by using the right methods/tools. Handle customer...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Tayer Group Full time

    Customer Care Representative Jobs In Abu Dhabi | Al Tayer CareersJob Responsibilities:Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance.Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Right Customer Full time

    Media Buyer Jobs In Abu Dhabi | Right CustomerAbout the jobAs a media buyer, you'll be the key person responsible for driving growth with Facebook Ads, YouTube Ads, TikTok Ads, and Google Ads for our clients. You will be supported by a team of copywriters, graphic designers, video editors, and conversion rate optimization experts. In addition, as the media...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    Develops and promotes high standard of customer care service and increases staff awareness to exceed patient's expectations. Implements customer service activities that contribute to exceeding patients expectations. Handles and resolves patient complaints and rewards for patient compliments. Develops, maintains and monitors Customer Compliment and Complaint...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Air Arabia Full time

    Customer Relations Executive Jobs in Abu Dhabi | Air Arabia CareersFor More Top Organization Jobs Click HereDescription:Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal & external...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Bowestos Full time

    Looking for a Customer service executive for Abu Dhabi.Responsibilities: Answer any questions the customer may have about available products and services. Listen to customer concerns and complaints with the goal of identifying the causes of the problem. Select appropriate responses to customer issues and work quickly to resolve them. Establish new customer...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Bowestos Full time

    Looking for a Customer service executive for Abu Dhabi.Responsibilities: Answer any questions the customer may have about available products and services. Select appropriate responses to customer issues and work quickly to resolve them Listen to customer concerns and complaints with the goal of identifying the causes of the problem. Establish new customer...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates The Muse boutique Spa Full time

    Urgent hiringWe are looking for a Customer Relations Executive who has experience preferably with beauty industry specializes in dealing with complaints and customer retentions. Kindly send your CV.Salary: AED2, AED7,784.02 per month

  • Sales Executive

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates i care car Full time

    we looking for sales females to work in our company for care car's luxuryشركة عناية في السيارات luxury cars بحاجة الى مندوبة مبيعات انثى لديها خبرة في المبيعات للعمل لدنيا بدوام كامل راتب والنسبه تحدد على حسب خبرهSalary: From AED4,000.00 per monthAbility...

  • Animal Care Taker

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates MC Recruitment Consultancy Full time

    We are in need of Animal Care taker specialized in handling Dogs, to work for our VIP Client in Abu Dhabi.Job Description & Responsibilities:- Minimum 2 years experience as dog care taker:Provide fresh food and water and clean dishes per use. Handle up to seven dogs and able to walk 35 miles per route. Provide grooming services as needed and requested....


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Wedujj Business Services Full time

    Responsibilities: Communicating with customers through various channels. Responding promptly to customer inquiries. Keeping records of customer interactions, transactions, comments, and complaints. Knowing our products inside and out so that you can answer questions. Providing feedback on the efficiency of the customer service process. Acknowledging and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sitters Child Care Services Full time

    Job Description:Responsibilities:Manage large amounts of incoming phone calls.Generate sales leads.Identify and assess customers' needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid, and complete information by using the right methods/tools.Meet...