Operations Coordinator

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Precision Hire Solution Full time
Department:OperationsLocation: AbuDhabiReporting To: FBOOperations Manager SIGNIN & APPLYCompanyOverview:
Join Jetex an awardwinning global leader in executive aviation witha unique ecosystem of more than 35 locations around the world whosesuccess always springs from the engagement and talent of teams whocreate flexible bestinclass trip support solutions. The companyprovides exceptional private terminals (FBOs) aircraft fuelingground handling and global trip planning. It caters to both ownersand operators of business jets for corporate commercial andpersonal air travel. With professions that span our entire valuechainfrom trip planning to indulging passengers with exceptionalhospitalityJetex offers a vast range of career opportunities aroundthe world. Committed to being an employer of choice Jetexencourages employees to pursue their aspirations thanks to concretedevelopment and learning opportunities including personalizedcareer itineraries contribution to entrepreneurial projects andother initiatives.

Department Overview:

The Operations departmentat Jetex is responsible for crew handling ramp operations grounddispatch activities safety and recordkeeping. The department playsa critical role in ensuring that flights are operated in accordancewith regulations and company policies.

JobPurpose:

The Operations Coordinator atthe FBO is responsible for creating flights on the system ensuringthat all flight details and customer requests are present in thesystem and assisting with customer service requests. This personreports to the FBO Operations Manager.

Key Responsibilities:

  • Coordinate with airport authorities to apply for landing permitsand obtain them on time.
  • Providecurrent airport information for crew and passengers(weather/flights plan locations services etc.).
  • Operate office equipment including but notlimited to airtoground radios (base station) ground radios internalCRM system computers and phones as required.
  • Coordinate with Duty Officer on customer service tasks includingassisting customers with questions about the trip hotelreservations ground transportation catering local attractions andactivities etc.
  • Use internal systems to updateand view flight details special customer requests and fuelingservices.
  • Wear and maintain a professionaluniform as supplied by Jetex along with PPE.
  • Answer all requests through calls and emails quickly and validatethe source of information before communication. Ensure that noinformation is given or action is taken prior to the authenticationof information.
  • Must display the highest levelof customer service to all clients by maintaining pleasantprofessional friendly and outgoing attitude.
  • Follow safety regulations company policies and guidelines from allJetex operatingregions.


Internalmanagement duties:

  • Raiseincidents accidents close calls or observations in line with theIncident Management procedure.
  • Maintainawareness and safety related to work area and otherequipment.
  • Perform other related duties asassigned by the LineManager.

Compliancerelatedduties:

  • Adhere to thedocumented procedures of the organization or department and retaindocumented evidence related to the performance of theirrole.
  • The employee is expected to exercisetheir duty of care and must be aware of their health and safetyresponsibilities accountability and authority; and shall complywith the policies and procedures outlined by theorganization.

REQUIRMENTS:

QUALIFICATION
  • Diploma orbachelors degree in aviation or related field.

EXPERIENCE
  • Minimum 2 years ofexperience in aviation operations.

SKILLSSETS
  • Fluent inEnglish (written/verbal) Knowledge inaviation operations flight operations and aviation regulations Sound knowledge of the safety requirementsand procedures Awareness of aviationconcepts and terminology

PERSONAL SKILLS
  • Goodorganizational skills and prioritization
    Leadership skills Excellent interpersonal skills Excellent communication skills Ability to work under pressure. Attention to detail.

SIGN IN & APPLYThisjob has been sourced from an external job board.
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