Vice President Cabin Service Operations

2 weeks ago

Dubai, Dubai, United Arab Emirates The Emirates Group Full time

Job Outline:

  • Lead an endtoend comprehensive supply chain strategy aimed at achieving optimal operational catering performance across various metrics, including operational and financial performance, customer satisfaction (both internal and external), punctuality, sustainability as well as safety and quality compliance.
  • Lead responsibility for planning, designing, releasing, and maintaining detailed and on time, optimized and efficient Galley Planning for all scheduled and ad hoc flights to enable service providers to pack, marshal and load departure flights to the standards required. Ensure that for the publication of updated aircraft galleys weights (food and nonfood items) to Flight Operations for considerations when planning aircraft weight, balance & loads.
  • Oversee all the subcontracted warehousing and distribution activities network wide to ensure products delivered are to the agreed specifications. Oversee the holding, reporting & replenishment of inventories across warehouses, caterers, through the contracted Service Providers and ensure accuracy and timely delivery of the product on board our aircraft, adhering to the specified commercial requirements.
  • Oversee the Supply Chain software system and other relevant tools and systems, including load schedule, galley load planning, quality assurance (compliance & audit) invoicing and inventory management. The objective is to ensure that the supporting systems optimize waste and cost management efficiency without compromising quality.
  • Responsible for planning decisions, providing stakeholders with meal, and loading schedule updates, serving as a brand and guest advocate, and oversee the planning and supply chain for Emirates Flight Catering and networkwide stations, ensuring efficiency and stock requirements are balanced.
  • Collaborate with Procurement & Logistics (P&L) regarding supply chain/warehousing to ensure that service level and commercial targets are consistently met. Lead with P&L in the evaluation, price negotiation and final supplier selections to ensure EK has the most costeffective supply of consistent quality catering, products, and services. Accountable for delivering the right product in the right place at the right time.

Qualifications & Experience:

Education:

  • Degree or Honours (12+3 or equivalent)

Experience:

  • In-Flight Service

In-flight Catering:
12+ Years

  • Relevant experience in supply chain management

Knowledge / Skills:

  • Understanding of the regulatory environment and restrictions governing the airline industry
  • Broad understanding of airline operations and planning
  • Experience in managing 3rd party supplier contracts and servicelevel agreements
  • Largescale international logistic and supply chain management expertise
  • Delivery of large crossfunctional projects across several stakeholders and departments with a key focus on customer experience
  • Profound knowledge of inventory control, distribution, and transportation management in the aviation industry
  • Knowledge and experience in understanding of integrated supply chain and logistic concepts
  • Strong entrepreneurial and strategic thinking, as well as analytical skills
  • Solid organizational skills, including attention to detail and multitasking abilities
  • Excellent communication skills

Salary & Benefits:
Join us in a management role and enjoy an attractive tax-free salary.

On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package.

That's on top of transport benefits, life insurance and more.

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