Multi-property Content Creator

2 weeks ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

Job Number

Job Category Sales & Marketing

Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

JOB SUMMARY

SCOPE / BUSINESS CONTEXT

  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports 0
  • Titles of Direct Reports 0

CANDIDATE PROFILE

Education:

Diploma in Graphic Design or video and photography production

Experience:

At least 3 years of experience in Graphic design, video and photography production or marketing.

SPECIFIC DUTIES

  • Take full ownership of all content (photography, reels, stories, animation and video) to be used on our channels following social media guidelines & brand tone of voice as set by the Hotels and Director of PR & Marketing.
  • Schedule and create killer content as required for all channels and in a timely manner.
  • Edit and resize content to different specifications as required.
  • Develop monthly visual asset banks to support activations, promotions and events.
  • Proactively adjust content creation to new trends and happenings.
  • Ensure all stakeholders are engaged and aware of content creation activities in advance.
  • Assist with Graphic Design as and when required
  • Coordinate communication with Venue Manager's and food and beverage teams to ensure ongoing renewal & engagement with new content.
  • Keep updated on new information relating to F&B outlets & competitor activities.
  • Support Director of PR & Marketing in bringing to life social media channel content that reflects the brand and positions the venues accurately.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

  • Good understanding of new developments, best practices & trends in the social media landscape.
  • Excellent technical skills in photography and video including editing.
  • Be creative and develop engaging social media content in line with the hotel brands.
  • Excellent written and spoken English fluency.
  • Strong communication & an eye for detail.
  • Ability to easily connect with people and to continually find new ways to engage & source new conversation starters.
  • Ability to multitask & work with several teams
  • Bring the hotel brands, programming and events to life through killer content creation

OTHER

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

  • Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and coworkers using clear, appropriate and professional language.
  • Talk with and listen to oth

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