Cruise Sales Advisor

1 week ago


Dubai, Dubai, United Arab Emirates Rayna Tourism LLC Full time
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As a Cruise Sales Advisor, your primary responsibility will be to assist Arabic-speaking clients in planning and booking cruise vacations.

You will be a crucial point of contact for customers, providing expert advice on cruise itineraries, packages, and promotions.

The role requires a deep understanding of the cruise industry, excellent communication skills in both Arabic and English, and a passion for delivering exceptional customer service.

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Roles and Responsibilities:_

Customer Engagement:

  • Provide detailed information on cruise itineraries, amenities, and promotional offers.
  • Build rapport with customers and guide them through the booking process.

Product Knowledge:

  • Stay updated on cruise industry trends, destinations, and new offerings.
  • Demonstrate a comprehensive understanding of various cruise lines, ships, and cabin categories.

Sales and Reservation:

  • Effectively promote and sell cruise packages to meet or exceed sales targets.
  • Process reservations accurately and efficiently, ensuring all client details are recorded.

Customer Service:

  • Address customer inquiries, concerns, and requests promptly and professionally.
  • Provide postsales support, including managing changes to bookings and handling customer feedback.

Language Skills:

  • Fluency in Arabic and English, both written and spoken, is essential for effective communication with clients and internal teams.

Collaboration:

  • Coordinate with other departments, such as marketing and operations, to ensure seamless customer experiences.

Documentation:

  • Maintain accurate and uptodate records of customer interactions, reservations, and sales activities.

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