Multichannel account Customer Service Representative
2 weeks ago
Multichannel account Customer Service Representative Multichannel account Customer Service RepresentativeCustomer Service Representatives must provide detailed information on customers' bank statement, calculate interests, purchases, withdraws, withheld and deferred payments, monthly transactions, late fees, general credit card information (no sales).
Voice is the supported channel.ResponsibilitiesCommunicate with customers via phone and chatsProvide knowledgeable answers to questions about the service.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Prepare complete and accurate work including appropriately notating accounts as required.
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