Concierge Coordinator

1 week ago


Dubai, Dubai, United Arab Emirates Dubai Marine Beach Resort & Spa Full time

Responsibilities:

  • Welcome guests with a friendly and warm demeanor, providing a personalized and memorable arrival experience.
  • Assist guests with checkin and checkout processes, ensuring a smooth and efficient arrival and departure.
  • Coordinate and arrange a wide range of guest services, including restaurant reservations, spa bookings, tours, and transportation.
  • Anticipate guest needs and preferences, offering personalized recommendations and tailored experiences.
  • Provide information about resort amenities, activities, and local attractions, ensuring guests have a delightful stay.
  • Handle guest inquiries, requests, and concerns promptly and professionally, aiming for complete guest satisfaction.
  • Maintain an organized and uptodate concierge desk, brochures, and informational materials for guests' reference.
  • Collaborate with resort staff and management to ensure seamless communication and coordination of guest services.
  • Create and maintain strong relationships with local vendors and suppliers to secure exclusive services and experiences for guests.
  • Assist in training and mentoring new members of the concierge team, fostering a guestcentric culture.

Requirements:

  • Previous experience as a Concierge Coordinator or a similar role in a luxury resort.
  • Exceptional guest service skills with a strong focus on anticipating and exceeding guest expectations.
  • Excellent communication and interpersonal abilities, with fluency in multiple languages being a plus.
  • Strong organizational skills, attention to detail, and the ability to multitask effectively.
  • Proficiency in using reservation and concierge software systems.
  • Knowledge of local attractions, excursions, and cultural events to provide valuable recommendations to guests.
  • Demonstrated problemsolving skills and the ability to handle guest issues with grace and diplomacy.
  • A passion for creating unforgettable guest experiences and maintaining a warm and welcoming atmosphere.
  • High level of discretion and confidentiality when dealing with guest information.

Salary:
AED1,600.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)


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