Product Specialist

2 weeks ago


Sharjah, Sharjah, United Arab Emirates Talent Pal Full time
Responsibilities
  • Customer Support and Relationship Management: Providing support for the company's digital solutions.
  • Customer Account Management: Managing accounts for the MENA region.
  • Post-sales Relationship Management: Handling customer portfolios related to SMS Push notifications and Business WhatsApp APIs.
  • Campaign Management: Managing campaigns.
  • Assisting Accounts Team: Follow up on payments, submission of quotations, and invoices.
  • Email Campaign Management: Managing email campaigns, preferably using Mailchimp.
  • Digital Solutions Vendor Management: Managing vendors for digital solutions.
  • Pre-sales and Post-sales Support: Providing training and demos.
  • Identifying Sales Opportunities: Recognizing potential opportunities or leads for upselling and sales.
  • Technical Requirements: Determining technical needs from clients and communicating them to the technical and sales team.
  • Social Media and Analytics: Understanding social media marketing and digital analytics.
Skills
  • Effective Communication: Strong communication and customer focus.
  • Account Management: Maintaining existing account relations and identifying upsell opportunities.
  • Technical Knowledge: Understanding SMS connections through APIs and Web services.
  • Online Marketing: Experience in SEO, PPC, and Social Media marketing.
  • Social Media Experience: Proficiency in Twitter, Facebook, and LinkedIn for engaging visitors.
  • Google Analytics: Familiarity with Google Analytics for tracking online product activities.
  • Initiative and Teamwork: Ability to work independently and in a team environment.
  • Marketing Knowledge: Understanding social media, banners, mobile marketing, and keyword analysis techniques.
  • Detail-oriented: Having an exceptional eye for detail.
  • Time Management: Effective time management and organizational skills.
This job listing has been sourced from an external job board.

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