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Assessment Coordinator, Aemea
2 weeks ago
This is a 6 months fixed term contract
Key Achievements & Responsibilities
- Ensure assessors, auditors and other involved members have the necessary information to deliver highstandard assessments
- Process assessment results with 100% accuracy
- Collating and analysing statistics postassessment to uncover trends, issues and to support ongoing year on year tracking and forward planning
- Booking adhoc assessments, securing assessors and suitable assessment venues within budget
- Using negotiation skills to overcome mismatches, backfill dropouts/deferrals and ensure all planned assessments can take place
- Proactively identify and escalate issues of concern
- To acquire 'expert' knowledge of assessment delivery processes
- Proven compliance with global standards and processes to mitigate any reputational risks.
- Personal contribution to process improvements and implementation
Experience Required
- Experience of customer service and project management/coordination
- Excellent written and verbal communication skills
- Experience of business writing and professional telephone etiquette
- Ability to prioritise work to ensure team deadlines are met
- Experience of working towards unmoveable deadlines and under pressure
- Proficient in Microsoft packages
- Strong relationship building abilities with both internal and external stakeholders
- Experience of holding difficult conversations and achieving a positive outcome for all
- Able to deliver professional presentations
- Analytical skills with the ability to handle large data sets and process accurately in a logical and organised manner
- Problem solving and negotiation skills
- Able to selfmanage and selfmotivated
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