Officer - Emergency Response (Family Assistance)

2 weeks ago


United Arab Emirates flydubai Full time
Officer - Emergency Response (Family Assistance

  • United Arab Emirates
  • Closing Date: May 17th 2024
    MAIN OBJECTIVE OF ROLE


To develop and support flydubai's family assistance program aimed at safeguarding the company and enhancing our response to an accidents, incidents, or disruptions across a challenging network of destinations, encompassing diverse global cultures and a wide geographical area.


KEY RESPONSIBILITIES

  • Assists in the development, implementation, coordination, and delivery of the company's Family Assistance functions.
  • Develops the Family Assistance Plan and Manual in collaboration with Family Assistance Directors and Ambassadors.
  • Assists with the design and delivery of humanitarian and Special Assistance Team training across the organization and wider outstation network.
  • Documents and publishes lessons learnt for enhancement of the Family Assistance program, drawing from realworld responses and case studies across various industries.
  • Reviews regulatory requirements for humanitarian support and family assistance across all states of operation and provides summary updates on regulatory changes.
  • Conducts disaster management planning for humanitarian response in coordination with our external emergency services provider.
  • Ensures collaboration with external entities across the network to facilitate planning of response and resource deployment during an activation.
  • Acts as the SME for Telephone Enquiry Centre, developing training, processes, and actions aligned with regulatory requirements and industry best practices.
  • Creates and manages a database of Family Assistance Team members, documenting their key skills and qualifications.
  • Coordinates with local and regional government officials, hospitals, and other institutions to determine their needs and capabilities in the event of a natural disaster or other emergency.
  • Maintains records and matrices for training of family assistance teams.
  • Acts as designated representative for the Business Continuity & Emergency Response department outside regular hours, assuming the role of department SME during the activation of the Crisis Management Centre.

Qualifications:

QUALIFICATIONS REQUIRED
Minimum Education Level

  • High School Diploma
Certifications (if applicable)

  • Certificate in Emergency Planning & Response for Airlines (or similar)
Languages

  • Fluent in English (other languages an advantage)

EXPERIENCE REQUIRED
Years with Qualifications

  • 4
Professional Experience

  • Prior experience with Family Assistance (Special Assistance Teams) or in a customerfacing role is mandatory.
  • Knowledge of ICAO Annex 13 (Doc 9973 & Doc 9978) is essential.

CORE COMPETENCIES

  • Customer Focus
  • Teamwork
  • Effective Communication
  • Personal Accountability & Commitment to achieve
  • Resilience and Flexibility (Can do attitude)

ISR REQUIREMENTS


Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team.

Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

  • United Arab Emirates Sunmarke School Full time

    Key Responsibilities:Inquiry Management: Respond promptly to inquiries from prospective students and their families, providing accurate information about admission requirements, programs, and deadlines.Application ProcessingInterviews and Assessments: Conduct interviews, assessments, or entrance exams as required to evaluate applicants' academic readiness,...

  • Office Assistant

    2 weeks ago


    United Arab Emirates The Sheikh Zayed Private Academy for Boys Full time

    The Sheikh Zayed Private Academies are leading US-curriculum schools in Abu Dhabi, delivering outstanding education for students from Pre-KG to Grade 12. The schools' reputations for high quality education, outstanding facilities, and innovative use of technology are well established in the UAE.The Sheikh Zayed Academy for Boys is looking to appoint an...


  • United Arab Emirates Davidson Management Consultants Full time

    Davidson Management Consultants have been mandated to recruit a Chief Financial Officer (CFO) for their client in Abu Dhabi which is a group of JCI accredited multispecialty hospitals and clinics operating across UAE.We are looking for qualified Chartered Accountants (CA) who have a minimum of 15 to 18 years of experience in UAE or the GCC, with a minimum of...

  • HR Officer

    2 weeks ago


    United Arab Emirates TASC Outsourcing Full time

    -الإمارات العربية المتحدةMar 29, 2023AED AED 15000PermanentFull timeOur client is a UN-recognized non-profit organization here in UAE. They are now looking for an HR Officer to join them.Roles & Responsibilities: Support and Assist HR Team, and carry out HR programs and ensure proper administration of Human Resource Systems (HRS),...


  • United Arab Emirates Allianz Partners Full time

    We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands...


  • United Arab Emirates Sunmarke School Full time

    Main Accountabilities:Answer, screen and forward any incoming phone calls while providing basic information when neededProvide office support services in order to ensure efficiency and effectiveness within the SchoolLiaising, communicating, and nurturing enrolled family relationships as per the Lifecyle of School Engagement Infographic.Maintain open lines of...


  • United Arab Emirates Allianz Partners Full time

    We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands...

  • Executive Assistant

    2 weeks ago


    United Arab Emirates HSBC Full time

    Executive Assistant (UAE nationals only INNVSome careers open more doors than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will...


  • United Arab Emirates Tiger Recruitment Full time

    Assistant Vice President - Investor RelationsDubai20, ,000 AED per month + benefits + bonusMy client is looking for a Assistant Vice President to join a growing and very successful Investor Relations division. It is essential you have front office sales experience.My client is seeking a Assistant Vice President who understands alternative investment products...

  • Classroom Assistant

    2 weeks ago


    United Arab Emirates Noya British School Full time

    Noya British School, proudly a part of Aldar Education and situated on the vibrant Yas Island in Abu Dhabi, stands as the newest flagship school for the Aldar Schools brand. Nestled in a community that offers proximity to various amenities, entertainment options, and a vibrant international environment, Noya British School creates an enriching and convenient...


  • United Arab Emirates Allianz Partners Full time

    We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands...


  • United Arab Emirates Regent International School (RIS) Full time

    Fortes Education has been a leading education provider in the UAE for over four decades with premium international schools and nurseries that have experienced outstanding success and growth. Our schools offer the most innovative and character-building education in the entire Middle East region.Our core ethos and philosophy of education is Positive Education...

  • Personal Assistant

    2 weeks ago


    United Arab Emirates Qureos Inc Full time

    Position: Personal Assistant / Office ManagerJob Overview:Key Responsibilities: Manage and maintain the executive team's schedules, appointments, and travel arrangements. Prepare and edit documents, presentations, and reports. Coordinate and attend meetings, take minutes, and follow up on action items. Maintain confidential and sensitive information with...

  • Branch Sales Officer

    2 weeks ago


    United Arab Emirates TASC Outsourcing Full time

    -الإمارات العربية المتحدةFeb 26, 2024AED AED 9000PermanentFull timeOur client is into Banking Industry. They are now looking for Branch Sales Officer to join them.Roles & Responsibilities: Calling existing and potential customers to persuade them to purchase company products and services. Accurately recording details of customers'...


  • United Arab Emirates Kings' School Al Barsha Full time

    Supply Learning AssistantKings' School Al Barsha is seeking an outstanding Supply Learning Assistant to join our excellent and highly successful department.Requirements: British Primary School trained Teaching Assistant with a minimum of 2 years of experience Must have experience of working in EYFS and/or Primary Ability to support the delivery of an adapted...

  • Executive Assistant

    2 weeks ago


    United Arab Emirates JCA Associates Full time

    Responsibilities Extensive calendar management, accounting for daytoday meetings and movements, both business and personal Managing complex budget and financial statement spreadsheets, as well as overseeing finances and budgets Managing all travel arrangements and prepare itineraries Assisting with planning, organising, coordinating, and overseeing various...


  • United Arab Emirates InterContinental Full time

    As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...

  • Junior Instructor

    2 weeks ago


    United Arab Emirates AlMansoori Petroleum Services Full time

    To deliver theoretical and practical training, assist with the training during practical session.To ensure the maintenance of all equipment used during training.Adhere to and implement all company HSE policies.To work as a part of highly professional with the Team to promote the aims and objectives of all GTSC HSE courses.Assist / support the Seniors and...


  • United Arab Emirates Star International School Mirdif Full time

    Star International School Mirdif is a bespoke British Curriculum School situated in the Mirdif Community of Dubai offering EYFS, Primary and Secondary Education. We are looking to appoint a Secondary Assistant Headteacher who has the enthusiasm, commitment, and energy needed to work in a rapidly growing and improving school. The role would be from August...

  • Hse Officer

    2 weeks ago


    United Arab Emirates TASC Outsourcing Full time

    -الإمارات العربية المتحدةMar 20, 2023AED AED 7000PermanentFull timeOur client is into Oil & Gas Industry. They are now looking for a HSE Officer to join them.Roles & Responsibilities: Ensure that the Company's HSE policies and procedures are consistently implemented by all employees. Promote HSE awareness to field personnel in order to...