Luxury Beauty Chat Consultant x
2 weeks ago
Key jobresponsibilities
- Provideworld class personalized recommendations for customers via chat byutilizing beauty expertise and brand and product knowledge, tooffer advice through conducting online one to oneconsultations
- Communicate simultaneously withmultiple customers, via chat, in a friendly, personalized, andinformative manner to recommend products based on needs andpreferences.
- Identify and understand customersindividual needs and personal preferences to assist in selectingtailored skincare and make up regimens
- Addresscustomer inquires and product related questions promptly,professionally and accurately
- Developthoughtful regimen curations and provide expert advice to inspirecustomers to discover Luxury Beauty selection andservices
- Participate in ongoing training andeducation programs to stay in the know on the brand and product toprovide informed recommendations tocustomers
- Present products and services tocustomers by exhibiting knowledge that helps gain and retaincustomer trust and confidence
- Achieve andexceed sales goals and performance metrics as determined byconversion rates to drive businessgrowth
- Actively promote the Luxury Beauty brandand keep a strong positive professional image during all customerinteractions
- Demonstrate entrepreneurship andownership by providing feedback and suggestions to improve broaderservice offering and luxury shoppingexperience
- Continuously seek opportunities togrow and elevate the chat consultation experience to improvecustomer satisfaction
- Be creative yetintentional to find ways to go above and beyond for yourcustomers
We are open tohiring candidates to work out of one of the followinglocations:
Virtual Location - CA | VirtualLocation - NY | Virtual Location - TX | Virtual Location - VA |Virtual Location - WA
BasicQualifications
- 2+ year relevant beauty experiencewhich can include retail sales counter or chatselling
- Exceptional written communicationskills, including the ability to clearly communicate in writing andspeech to a global customer and brand base
- Astrong luxury beauty knowledge base including an array of brands,products and skincare and makeupknowledge
- Demonstrated passion for thoughtful,creative and elevated customer service and selling skills, flexibleto adapt quickly to changing customer and businessneed
- Confidence and the ability to makedecisions under pressure
- Ability to interpretand analyze both personal and teamgoals
- Computer savvy with knowledge of MSOffice Suite; familiarity with multiple web browsers, windowsnavigation, instant messenger tools (e.g., chat), and socialmedia
- Flexibility with schedule, includingweekends/evenings and occasional holidays, to servicecustomers
PreferredQualifications
- AA or Bachelor's degreewithin industry
- Bi-lingual a plus
Amazon is committed to a diverse andinclusive workplace. Amazon is an equal opportunity employer anddoes not discriminate on the basis of race, national origin,gender, gender identity, sexual orientation, protected veteranstatus, disability, age, or other legally protectedstatus.
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