Doorman

1 week ago

Dubai, Dubai, United Arab Emirates MOVENPICK Full time
Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

We are Heartists
"Heartist" describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things

***We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick
The Place to Savour Life

  • We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what's good for them
- and good for the world.

Hotel:

Movenpick Hotel & Apartments BUR DUBAI

Movenpick Hotel Apartments AL MAMZAR DUBAI

Job Description:

The Role

  • Under the guidance and supervision of the Concierge and / or the Concierge Supervisor and within the limits of the established Accor policies and OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice upselling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
  • Must be thoroughly familiar with all Accor corporate and local Operational Standards and ensure they are followed. Must assist all the guests with their luggage and cars park upon arrival and departure according to our hotel standards in order to ensure guest satisfaction under the control of the Concierge in the accomplishment of their objectives

Key Deliverables and Responsibilities

Planning and organising:

  • Review and update Logbook.
  • Be Smart, wellgroomed and maintain a friendly and cheerful disposition all the times.
  • Assist guests with their luggage.
  • Report regularly on happening to FOM.
  • Aware of fire & first aid procedure.
  • Handle guest complaints and report to manager.
  • Perform as per OSM Standards and in line with the Company's Values and Core Behaviour.
  • Proper grooming at all times.
  • Attend training classes as per schedule.
  • Show fullest cooperation and respect within the team and other departments.
  • Is aware of the daily activities and has product knowledge of all the hotel facilities.

Operations:

  • Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
  • Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
  • Assure that every luggage is covered with a baggage claim tag.
  • Parking of guests and visitors vehicles in the designated hotel parking area.
  • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
  • Handle issuance of guest room key cards and ensure effective control for guest security.
  • Report any unusual occurrences or requests to the Concierge desk.
  • Be aware of the hotel accident Prevention Policies.
  • Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
  • Check Hotel situation, occupancy, functions, groups, VIPs.
  • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
  • At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
  • Coordination and information with the Concierge, Front Office and other departments.
  • To effectively handle all guest requests.
  • He/she is familiar with all related company documentation and especially with the relevant Operational Standards
  • Manual for his/her field of responsibility.

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

  • Ensure proper care of all equipment and furniture entrusted for Heartists use.
  • Be wellfamiliar with the hotel's policies and procedures, wellacquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, blackout and evacuation.
  • Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainabilty (saving energy, recycling, sorting waste etc).
  • Understands and strictly adhere to the Rules & Regulations esta

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