Quality Assurance

1 week ago


Dubai, Dubai, United Arab Emirates Careers International Full time
Responsibilities:
  • Develop and maintain a quality assurance program for a restaurant or food service operation.
  • Evaluate the quality of food served by the restaurant or food service operation.
  • Assist with the recruiting process.
  • Establish and enact the Inspection Plan.
  • Determine and ensure that customer requirements are met.
  • Keep a performance record of quality reports, statistical reviews, and other activities.
  • Assist with the development of policies and procedures to ensure that the food served is safe, of the correct quality, and meets all regulatory requirements.
  • Conduct hazard analyses and monitor quality measures to set the standard for quality assurance.
  • Interpret, build upon, and comply with company quality assurance standards.
  • Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions.
  • Document quality assurance activities with internal reporting and audits.
  • Develop new standards for production and design with improvements as needed and create testing protocols for implementation across all service lines.
  • Identify training needs and take action to ensure company-wide compliance.
  • Pursue continuing education on new solutions, technology, and skills regularly.
  • Plan, execute, and oversee inspection and testing of incoming and outgoing products to confirm quality conformance to specifications and quality deliverables.
  • Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety goals/KPIs.
  • Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
  • Develop or update company complaint and inspection procedures to ensure capture and investigation as well as proper documentation of complaints.
  • Monitor risk management procedures and maintain and analyze problem logs to identify and report recurring issues to management and product development.
  • Provide training and support to the quality assurance team on systems, policies, procedures, and core processes.
Requirements:
  • HACCP Certified.
  • Minimum of 2 years of work experience in the F&B Industry.
  • Good communication skills.
  • Thorough knowledge of local quality and safety regulations, codes, and standards.
  • Strong communication and interpersonal skills, with the ability to communicate safety requirements effectively to diverse audiences.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and collaboratively in a fast-paced environment.

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