Security Operation Manager

In line with the UAE Government's strategy in empowering and developing nationals,

Emirates NBD is committed to welcoming the young generation into an innovative,

modern and supportive work environment to contribute to the nation's success. We are

looking to find the best UAEN talent to join our ENBD family

Job Purpose:

• This position would have a regional accountability for managing security operations for Emirates NBD Group Physical Security operations in UAE and will report to Group Physical Security Operations AVP.

Duties and responsibilities:

• Manage the UAE's security operations, covering the key pillars of physical security – People and processes.
• Assist the AVP in implementing comprehensive security plans and protocols to protect the ENBD UAE's assets, including its employees, customers, and property.
• Developing and implementing comprehensive security plans and protocols to protect the bank's assets, including its employees, customers, and property utilizing the available tools and security vendor currently deployed at ENBD's premises in the UAE.
• Lead a team of security professionals and providing direction, guidance, and training to the team members to ensure state of security in accordance with management guidelines.
• Be a part of the reporting and escalation channel for security- emergency, related operational incidents, or emergencies of the Emirates NBD UAE and report it to the management and ensure crisis situations and security incidents are effectively managed and communicated to bank's senior management and other stakeholder.
• Ensure compliance and adherence to the regulations and local laws related to security and risk management and ensuring that all staff members are aware/trained on the requirements
• Keep abreast of current security trends and best practices and making recommendations for improvements to the bank's physical security posture.
• Provide regular reports on security operations, related KPIs and incidents to senior management and other stakeholders based on the expectations put in place by Security Management/Council and other relevant stakeholders.
• Evaluate and ensure the dynamic aspects of the physical security operational and security controls are always working and healthy. Ensure that the physical security controls put in place (digital/physical/human) are adequate the mitigate the risk and operational challenges under the guidance of Group Physical Security Operations AVP
• Effective relationships with external partners, customers, employees, mutual aid groups and vendors, such as law enforcement and security consultants, to enhance the bank's security capabilities.
• Oversee entire security guard force and organize the same to ensure that there are adequate guard posts and patrols to cover the grounds and buildings, particularly highly sensitive area / dangerous areas making sure there is sufficient staff for 24-hour coverage. Additionally, delegating responsibilities to supervisors and maintain constant and close communication with them.
• Identify and evaluate security risks to the organization's assets, develop risk mitigation strategies, and ensure the implementation of these strategies to enhance the security posture.
• Stay informed on the latest security technologies, assess their relevance, and oversee the implementation and integration of these technologies within the existing security infrastructure.
• Support Development of the security department's budget, optimize resource allocation, and identify cost-saving measures without compromising security effectiveness.
• Establish and maintain effective communication with all stakeholders, including management, employees, and external partners, ensuring timely dissemination of security-related information.
• Ensure all security operations and protocols are in compliance with relevant laws and regulations and manage both internal and external security audits.
• Develop and deliver security awareness training programs to foster a proactive security culture among employees and management.
• Plan and execute security measures for corporate events, assessing risks, coordinating with event planners, and ensuring the safety of attendees and assets.
• Develop executive protection strategies, including travel and residential security, to ensure the safety of organization's executives and VIPs.
• Select and manage security vendors through a rigorous procurement process, regularly evaluate their performance against SLAs, and ensure they align with the organization's security standards and requirements.
• Design and implement an ongoing security awareness program that includes regular training sessions, simulations, and communications to keep security top-of-mind for all employees.
• Implement quality assurance processes to monitor and evaluate the effectiveness and efficiency of security services. Gather and act on feedback from stakeholders to continuously improve service quality.
• Stay abreast of emerging security threats and industry trends. Design and launch innovative security programs that enhance the organization's defensive posture and resilience.
• Develop a comprehensive security strategy that encompasses risk assessment, technological innovation, personnel training, and policy development. Ensure the strategy is agile to adapt to the dynamic security landscape and organizational changes.
• Monitor security operations to quickly identify and address security issues as they arise. Provide clear, immediate directions to security staff for swift resolution, minimizing operational disruptions.
• Collaborate with project teams to assess security requirements for new projects or expansions, ensuring that security measures are designed and implemented in alignment with project goals and timelines.
• Direct comprehensive investigations into security incidents, collaborating with relevant departments and external authorities as needed. Utilize findings to strengthen security measures and prevent future occurrences.

Qualifications:

• Minimum college under-graduate with relevant certifications in physical security and life safety.
• Preferably an APP with prior experience of managing Physical security operations.
• Security Related Qualifications.

Experience, knowledge and skills:

• Minimum 12 years of Physical Security related experience with at least 4 years related to Security Management.
• Distinctive Leadership – Willing to make tough/unpopular decisions, but well respected by internal and external business leaders
• Exceptional problem-solving and analytical skills – able to construct/execute multiple complex analyses simultaneously
• Good planning/project management skills – able to develop comprehensive workable issue sets in complex situations
• Quick study – able to gain a fact-based understanding
• Self-starter and independent worker – able to juggle priorities

ENBD

ENBD

Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.