![Al Nahiya Group](https://img0cf.b8cdn.com/images/logo/27/1730227_logo_264x120_1463989394_n.png)
Senior Specialist- centralized service desk
1 week ago
Job Alert You will be updated with latest job alerts via email
Valid email field required
Send jobs
Job Alert You will be updated with latest job alerts via email
Valid email field required
Send jobs
Provide guidance and support to external staff in providing first-level support to all government agencies in Abu Dhabi, including company sector, by planning the resources required to provide the services needed by central technical support and by developing the knowledge base to provide employees with solutions.
In addition, implement the operational model of central technical support and identify service level agreements for suppliers providing external staff.
Help provide guidance and support to external staff to provide first-level support to all government agencies in Abu Dhabi, including company departments on all platforms, applications and central and shared infrastructure run by the government solutions sectorAssistance in planning the necessary resources such as staff, budget and assets in consultation with other sections of the sector
Support in the implementation of operational models of technical support for the work as the only point of contact for government agencies including other sectors within the company
Support in preparing and maintaining the knowledge base for stakeholders to ensure that technical support staff are equipped with the necessary skills and knowledge to solve problems and meet requests efficiently
Support in directing external staff in relation to the escalation of unresolved problems or requests to the relevant stakeholders
Support in determining service level agreements with suppliers to resolve problems or requests in a timely manner
Perform any other duties or career activities appointed by the direct manager
Take responsibility in line with the departments governance, policies and procedures
Compliance with ADDs Corporate Excellence Guidelines and Corporate Excellence Guidelines
Contribute to the preparation of the required reports in accordance with the requirements of reporting internally within the company and externally where applicable
Find and identify new ideas and opportunities to adopt innovative solutions or methods to meet challenges or enhance activities based on functional requirements
Identify and search for professional development opportunities to proactively improve the technical capabilities and skills related to the departments functional requirements
Requirements Bachelors degree in IT management, business administration or any other related area
Experience in IT management, business management or any other relevant area, so that at least:
Years of experience for bachelors degree campaign: 5 years
Provide guidance and support to external staff in providing first-level support to all government agencies in Abu Dhabi, including company sector, by planning the resources required to provide the services needed by central technical support and by developing the knowledge base to provide employees with solutions.
In addition, implement the operational model of central technical support and identify service level agreements for suppliers providing external staff.
Help provide guidance and support to external staff to provide first-level support to all government agencies in Abu Dhabi, including company departments on all platforms, applications and central and shared infrastructure run by the government solutions sectorAssistance in planning the necessary resources such as staff, budget and assets in consultation with other sections of the sector
Support in the implementation of operational models of technical support for the work as the only point of contact for government agencies including other sectors within the company
Support in preparing and maintaining the knowledge base for stakeholders to ensure that technical support staff are equipped with the necessary skills and knowledge to solve problems and meet requests efficiently
Support in directing external staff in relation to the escalation of unresolved problems or requests to the relevant stakeholders
Support in determining service level agreements with suppliers to resolve problems or requests in a timely manner
Perform any other duties or career activities appointed by the direct manager
Take responsibility in line with the departments governance, policies and procedures
Compliance with ADDs Corporate Excellence Guidelines and Corporate Excellence Guidelines
Contribute to the preparation of the required reports in accordance with the requirements of reporting internally within the company and externally where applicable
Find and identify new ideas and opportunities to adopt innovative solutions or methods to meet challenges or enhance activities based on functional requirements
Identify and search for professional development opportunities to proactively improve the technical capabilities and skills related to the departments functional requirements
Requirements
Bachelors degree in IT management, business administration or any other related area
Experience in IT management, business management or any other relevant area, so that at least:
Years of experience for bachelors degree campaign: 5 years
Bachelor's degree in IT management, business administration or any other related area Experience in IT management, business management or any other relevant area, so that at least: Years of experience for bachelor's degree campaign: 5 years
Disclaimer:
is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.
We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party.
If you suspect fraud or malpractice, please contact us via contact us page.Report Job
Email required
Enter valid email
Mobile number required
Country code required
Select the problem
It's offensive or discriminatory
Fake Job, Asking for money
Company, location or job details are inaccurate
It's an advertisement
Other
Select minimum one category
Minimum 20 characters required
About Dr.
Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent.
Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.Customize Consent PreferencesAlways Active
AnalyticsAdvertisement#J-18808-Ljbffr
-
IT Service Desk
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Presenta Software and Programming Consultancy Full timeJOB RESPONSIBILITIES:Provide technical assistance and support for incoming queries.Provide assistance and support for the issues related to computer systems, software, and hardware.Maintain the helpdesk ticketing system to track and prioritize issues and ensure timely resolution.Troubleshoot and diagnose technical problems and provide appropriate solutions...
-
IT Service Desk Agent
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Convivo Technologies Full timeAttempt to resolve requests by prioritizing and taking ownership to follow-up and ensure resolutions for every opened case. Support continuity among working teams by generating daily service desk reports highlighting continuing needs, irregularities, and repeated incidents. Liaise between customers and senior engineers to resolve critical incidents. Conduct...
-
IT Service Desk Analyst
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Maharat 71 Full timeWe are seeking a motivated and customer-oriented IT Service Desk Analyst to join our dedicated team. As an IT Service Desk Analyst you will be responsible for providing technical support and assistance to end-users, troubleshooting IT issues, and ensuring timely resolution. Your role will be critical in maintaining high customer satisfaction and productivity...
-
Abu Dhabi, Abu Dhabi, United Arab Emirates MatchaTalent Full timeThis role required candidate to permanently relocate at Dhahran Saudi Arabia. About the Company This company engages in the exploration production transportation and sale of crude oil and natural gas. It operates through the following segments: Upstream Downstream and Corporate. The Upstream segment includes crude oil natural gas and natural gas liquids...
-
Help Desk Service
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Madina Agencies And Services Full timeTitle: Help Desk Service - sons/daughters of UAE Emirati WomenMinimum 4 years higher diploma2-3 Years in oil and Gas Industry is an advantageCertification in Customer Service or EquivalentShould be proficient in English and ArabicAbility to commute/relocate: Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
-
Pricing Senior Specialist
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Rail Operating Companies Full timePricing Senior Specialist | Etihad Rail Operating Companies Abu DhabiThe Pricing Senior Specialist will work closely with the Head of Revenue Management to formulate and execute pricing strategies. This role requires a seasoned professional with a strong understanding of pricing principles and market dynamics. This role is pivotal in developing and...
-
Senior Specialist
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Core42 Full timeSenior Specialist | Core42 Abu DhabiCore42, a G42 company, is a full-spectrum AI enablement solutions provider. Being at the core of the G42 ecosystem, Core42 serves as a trusted partner who innovates and implements at speed and scale. Building on our global partnerships and comprehensive set of capabilities across cloud, cybersecurity, AI & data, and...
-
Senior Specialist
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Talent Pal Full timeSenior Specialist - Supervision GlobalMarketSenior Specialist - Supervision GlobalMarket Senior Specialist - Supervision GlobalMarket Job Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsStrategic responsibilities...
-
Front Desk Administrator Jobs In Abu Dhabi
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Black Pearl Consult Full timeFront Desk Administrator Jobs In Abu Dhabi | Black Pearl ConsultApply Also Compliance Analyst Jobs In Sharjah | TalvanaOne of the prominent private investment firms in Abu Dhabi is looking for a Front Desk Administrator. In this role, you will be the first point of contact of the organization and will be crucial in maintaining a welcoming reception...
-
Help Desk Service Staff
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Madina Agencies And Services Full timeHelp Desk Service (Customer Service)Minimum 3 years higher Diploma2-3 years in Oil & Gas Industry is an advantageCertification in Customer Service or Equivalentshould be proficient in English & ArabicShall be sons/daughters of UAE Emirati Women.Ability to commute/relocate: Abu Dhabi: Reliably commute or planning to relocate before starting work...
-
Senior Product Specialist
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Imdad Full timeSenior Product Specialist Medical Devices Promoting and selling the company's products to new and existing customers by visiting them regularly and constantly. Senior Product Specialist tasks also involve performing certain after sales support functions such as conducting In-Service Training, follow-ups on the collection, and maintaining a good relationship...
-
Customer Service Representative
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full timeCustomer Service RepresentativeRole: Customer Service RepresentativeLocation: Abu DhabiRole Purpose:To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB's professional image in all interpersonal dealings.Key Accountabilities of the roleThese are the main responsibilities...
-
Senior Sales Specialist
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Core42 Full timeSenior Sales Specialist | Core42 Abu DhabiCore42, a G42 company, is a full-spectrum AI enablement solutions provider. Being at the core of the G42 ecosystem, Core42 serves as a trusted partner who innovates and implements at speed and scale. Building on our global partnerships and comprehensive set of capabilities across cloud, cybersecurity, AI & data, and...
-
Senior Quality Assurance Specialist
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Hitachi Energy · Full timeSenior Quality Assurance Specialist | Hitachi Energy Abu DhabiHitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies...
-
Senior Product Specialist
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Imdad Full timeSenior Product Specialist - Medical Devices Promoting and selling the company's products to new and existing customers by visiting them regularly and constantly. Senior Product Specialist tasks also involve performing certain after sales support functions such as conducting In-Service Training, follow-ups on the collection, and maintaining a good...
-
Customer Service Representative
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Jobs via eFinancialCareers Full timeCustomer Service Representative Abu Dhabi Islamic Bank Abu Dhabi, United Arab Emirates Customer Service Representative Abu Dhabi Islamic Bank Abu Dhabi, United Arab Emirates Posted 16 days ago Permanent Competitive Customer Service Representative Job DescriptionRole: Customer Service RepresentativeLocation: Abu DhabiRole Purpose:To welcome and greet...
-
Quality and Sustainability Senior Specialist
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Khalifa University Full timeDepartment : College of Medicine and Health SciencesJob PurposeResearch Laboratory Specialist is responsible to work closely with the Principle Investigators (PI) to help assist in research laboratory operations and work in the foundation stages of research and development (R&D) and in scientific analysis and investigation. Key Roles & Responsibilities...
-
Quality and Sustainability Senior Specialist
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Khalifa University Full timeDepartment : College of Medicine and Health SciencesJob PurposeResearch Laboratory Specialist is responsible to work closely with the Principle Investigators (PI) to help assist in research laboratory operations and work in the foundation stages of research and development (R&D) and in scientific analysis and investigation. Key Roles & Responsibilities•...
-
Senior Product Specialist
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Imdad Full timeSenior Product Specialist - Medical Devices Promoting and selling the company's products to new and existing customers by visiting them regularly and constantly. Senior Product Specialist tasks also involve performing certain after sales support functions such as conducting In-Service Training, follow-ups on the collection, and maintaining a good...
-
IT Helpdesk Service Desk Analyst
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Black Pearl Consult Full timeThe job posting is outdated and position may be filled A new role has come up with a large and well-known firm based in the UAE. Our client is recruiting for a well-experiencedIT Helpdesk Support Analystinterested in working in a standalone role, working in a quite demanding work environment. You will primarily be responsible for providing desk stop support...